When I tried to withdraw €350 sent to me from Germany via MoneyGram at a MoneyGram location in Zeytinburnu, Istanbul, I received an error message during the transaction stating: “This customer cannot complete the transaction (0062), please email the compliance officer.” As a result, I was unable to ...
On December 10, 2025, we sent $330 from Turkey to Mexico via MoneyGram. For this transfer, with reference number 85162538, the money was automatically blocked on the Mexico side, and no proper explanation was provided. In addition, approximately $30 was deducted from the transfer, and no information...
My spouse sent me €1,000 from Romania via MoneyGram. Even though two days have passed since the transaction, when we enter the provided reference number on both the app and the website, the system shows the number as invalid, and I am unable to withdraw the money. Despite this, the company on the Ro...
On November 28, 2025, I sent $471 abroad from my own account through MoneyGram via the UPT Online Transaction Center. At the end of the transaction, I was given a reference number, which I shared with the recipient. However, the recipient stated that no transfer could be found using that reference n...
For the past eight days, I’ve been trying to withdraw 2406 EUR through MoneyGram at the Kuveyt Türk branch in Bursa Karacabey. Even though I go to the branch every day, my transaction still hasn’t been processed because they keep saying the system isn’t working, and my problem continues unresolved. ...
About eight months ago, I sent 50 EUR through MoneyGram from the Plaune branch in Germany to the PTT branch in Tekman, Erzurum, under the name Muhammed D****. However, the money was never collected in Türkiye, and the transaction was never completed. During this time, I contacted both MoneyGram and...
On August 6, 2025, I transferred $945 through MoneyGram from DenizBank online banking to the Mashreq Bank Dubai Mall branch in Dubai. My reference number is 44173273. Even though 11 days have passed, the recipient still cannot receive the money. Their bank stated that in order for the transfer to be...
Today at 2:25 PM, I went to the DenizBank Fatih branch for a MoneyGram transaction. My queue number was around 601. The security guard at the entrance was very polite and helpful—I truly appreciate him. However, the bank clerk at the counter told me the system wasn’t working and directed me downstai...
I noticed a 2000 EUR transaction in the MoneyGram app that appeared as if it had been made under my name. The transaction was shown as “Available for pickup,” and the money seemed to have been sent to someone I’ve never even heard of. I did not make this transaction, nor did I approve it in any way....
On May 13, 2025, I visited the RIA-UPT / MoneyGram branch located in Odunpazarı, Eskişehir to send money to Russia. Despite having completed similar transactions before, the female staff member at the branch refused to process the transfer, claiming reasons like “system error” and “transfer quota fu...
On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo...
MoneyGram has become completely unreliable. I went to Ozan İletişim in Zeytinburnu, Istanbul to collect a 200 USD transfer, only to be told they "had no dollars" to give me. Instead, they offered Turkish Lira at a rate of ₺37 per dollar, while the actual exchange rate was ₺38. This is outright expl...
On March 25, 2025, between 09:10 and 09:20 in the morning, I attempted to withdraw money via MoneyGram at the DenizBank branch in Fethiye. Just as we were about to complete the transaction, the system gave an error, and the withdrawal was canceled. However, when I later checked, it showed that the m...
I sent 900€ via Moneygram to South Cyprus yesterday, paying a 75€ fee, making the total 975€. However, despite waiting all day, the recipient couldn't collect the money. When I inquired, they claimed they “forgot to approve” the transfer. This continued the next day, with them saying the money was “...
For days now, MoneyGram's system has not been working, and I cannot withdraw my money from banks or PTT. My funds are being held, and there is no clear solution provided. It seems like MoneyGram is deliberately delaying transfers, possibly intending to refund the money while still charging transact...
A friend sent me €5000 via MoneyGram from Germany. However, when I went to withdraw the money, I discovered it had already been claimed. The system shows the funds were withdrawn in Turkey at a specific shop, with the time also recorded, but I did not make this transaction. I am extremely concerned...
I've had an awful experience with MoneyGram recently. The service has been out for several days, and there has been no clear communication regarding what is going on. Previously, I attempted to recover $150 that had not been collected by the beneficiary, but after numerous calls and assurances from ...
I had a bad experience with MoneyGram recently. I attempted to accept a $1,000 transfer, but there was no indication that there was a restriction. After spent several hours visiting several collection stations, I learned that MoneyGram does not allow more than $800 to be collected in a single transa...
I recently tried to send money with MoneyGram and waited for the customary confirmation notification. To my astonishment, I did not receive a notice, and my account was stopped without explanation. When I contacted customer service, I was advised that my account had been permanently suspended owing ...
Hello, I was expecting 5,000 Euro sent from France via MoneyGram, but when I went to withdraw it, I was told that someone else had already taken the money. How could this happen without my ID and the receipt in my possession? This is completely unacceptable and raises serious concerns about security...
Over the past three days, I've encountered an issue with receiving USD sent through MoneyGram into my Akbank account via Açıkdeniz. Every attempt I make ends in failure. I have been carrying out these transactions effortlessly for the past few years without encountering any problems. Whenever I reac...
Prior to the holiday, funds were transferred to my MoneyGram account. Unfortunately, the system continued to display errors. I visited multiple times, and every single time, it gave an error. According to them, the system was not functioning. Today, I went once more, and it continued to display an e...
Hello there, my brother sent me some cash through MoneyGram, but when I went to pick it up, the system indicated that the money had already been taken out. What is the process for getting my money back? I need a solution. The transaction is marked as completed at 9:20. I haven't disclosed my persona...
So, get this. I tried sending money from my own MoneyGram account to myself, right? But guess what? I can't even withdraw the funds because someone entered my first and last name twice. Can you believe that? I've been attempting to reach the number given by MoneyGram, but unfortunately, my calls kee...