I am writing because I have been unable to receive money that was supposed to be sent to me via MoneyGram at a physical ...agent location. The sender has tried to send the money from a MoneyGram agent, but the transaction is not going through, and they are not being given any reason or error code. As a
I have been using MoneyGram through the online application, and on 26 July 2026 my profile was suddenly closed. I receiv...ed an email from MoneyGram informing me that my profile has been disabled and that I can no longer log in or send money. The email also stated that, if I believe the closure was a
I would like to share the issue I have been experiencing with the MoneyGram app for a long time. For approximately 6–7 m...onths, I have been unable to receive the money that was sent to me, and during this entire period, no permanent solution has been provided. Although I completed all required steps
We have been unable to receive the money sent to us through MoneyGram for a long time. Despite providing all required do...cuments and identification information, no solution has been provided. Although we have contacted customer service repeatedly, we are continuously told to wait, and we have not bee
I live in Montego Bay, Jamaica, and on 27/05/2026 my uncle sent me 2,000 USD via MoneyGram so that I could purchase buil...ding materials for his house. When I tried to receive the transfer, MoneyGram rejected it without a clear explanation and I was unable to collect the funds. The transfer reference
I have been using MoneyGram in Jamaica for a long time and have always received money transfers without any issues. Howe...ver, today, when I visited a MoneyGram outlet to collect a transfer, the teller informed me that after entering my details into the system, it showed that I am blocked and unable t
I have been using MoneyGram to receive small transfers of around $300 from my friend to pay rent for a villa in installm...ents. I collect these transfers through the Al-Hazmi company agent in Yemen. For a period of time, everything worked normally, and I was able to receive the money without any issue
When I tried to withdraw €350 sent to me from Germany via MoneyGram at a MoneyGram location in Zeytinburnu, Istanbul, I ...received an error message during the transaction stating: “This customer cannot complete the transaction (0062), please email the compliance officer.” As a result, I was unable to
On December 10, 2025, we sent $330 from Turkey to Mexico via MoneyGram. For this transfer, with reference number 8516253...8, the money was automatically blocked on the Mexico side, and no proper explanation was provided. In addition, approximately $30 was deducted from the transfer, and no information
My spouse sent me €1,000 from Romania via MoneyGram. Even though two days have passed since the transaction, when we ent...er the provided reference number on both the app and the website, the system shows the number as invalid, and I am unable to withdraw the money. Despite this, the company on the Ro
On November 28, 2025, I sent $471 abroad from my own account through MoneyGram via the UPT Online Transaction Center. At... the end of the transaction, I was given a reference number, which I shared with the recipient. However, the recipient stated that no transfer could be found using that reference n
I am experiencing a serious problem related to MoneyGram because my phone number has been shared online without my permi...ssion as if it belongs to a MoneyGram branch or agent location. For approximately the past two weeks, people who want to make money transfers have been constantly calling me, causi
For the past eight days, I’ve been trying to withdraw 2406 EUR through MoneyGram at the Kuveyt Türk branch in Bursa Kara...cabey. Even though I go to the branch every day, my transaction still hasn’t been processed because they keep saying the system isn’t working, and my problem continues unresolved.
About eight months ago, I sent 50 EUR through MoneyGram from the Plaune branch in Germany to the PTT branch in Tekman, E...rzurum, under the name Muhammed D****. However, the money was never collected in Türkiye, and the transaction was never completed. During this time, I contacted both MoneyGram and
On August 6, 2025, I transferred $945 through MoneyGram from DenizBank online banking to the Mashreq Bank Dubai Mall bra...nch in Dubai. My reference number is 44173273. Even though 11 days have passed, the recipient still cannot receive the money. Their bank stated that in order for the transfer to be
Today at 2:25 PM, I went to the DenizBank Fatih branch for a MoneyGram transaction. My queue number was around 601. The ...security guard at the entrance was very polite and helpful—I truly appreciate him. However, the bank clerk at the counter told me the system wasn’t working and directed me downstai
I noticed a 2000 EUR transaction in the MoneyGram app that appeared as if it had been made under my name. The transactio...n was shown as “Available for pickup,” and the money seemed to have been sent to someone I’ve never even heard of. I did not make this transaction, nor did I approve it in any way.
On May 13, 2025, I visited the RIA-UPT / MoneyGram branch located in Odunpazarı, Eskişehir to send money to Russia. Desp...ite having completed similar transactions before, the female staff member at the branch refused to process the transfer, claiming reasons like “system error” and “transfer quota fu
On May 2, 2025, between 13:50 and 14:00 (Turkey time), a MoneyGram transfer was made from Dubai to my account at Garanti... Bankası. As of now, I still have not received the funds. It has been an unreasonable amount of time, and there is no sign of the money arriving in my bank account. What’s even mo
MoneyGram has become completely unreliable. I went to Ozan İletişim in Zeytinburnu, Istanbul to collect a 200 USD transf...er, only to be told they "had no dollars" to give me. Instead, they offered Turkish Lira at a rate of ₺37 per dollar, while the actual exchange rate was ₺38. This is outright expl
On March 25, 2025, between 09:10 and 09:20 in the morning, I attempted to withdraw money via MoneyGram at the DenizBank ...branch in Fethiye. Just as we were about to complete the transaction, the system gave an error, and the withdrawal was canceled. However, when I later checked, it showed that the m
I sent 900€ via Moneygram to South Cyprus yesterday, paying a 75€ fee, making the total 975€. However, despite waiting a...ll day, the recipient couldn't collect the money. When I inquired, they claimed they “forgot to approve” the transfer. This continued the next day, with them saying the money was “
For days now, MoneyGram's system has not been working, and I cannot withdraw my money from banks or PTT. My funds are be...ing held, and there is no clear solution provided. It seems like MoneyGram is deliberately delaying transfers, possibly intending to refund the money while still charging transact
A friend sent me €5000 via MoneyGram from Germany. However, when I went to withdraw the money, I discovered it had alrea...dy been claimed. The system shows the funds were withdrawn in Turkey at a specific shop, with the time also recorded, but I did not make this transaction. I am extremely concerned
MoneyGram is a global money transfer and financial services company operated by MoneyGram International, Inc.. Founded in 1998 and headquartered in Dallas, Texas, the company provides domestic and international money transfer services, bill payments, and financial transaction solutions across more than 200 countries and territories.
Customer Support Email: [email protected]
Customer Support Phone: 1-800-926-9400
MoneyGram operates in the financial services and international money transfer industry. The company enables consumers and businesses to send and receive funds globally through digital platforms, retail agent locations, bank integrations, and mobile applications.
User sentiment toward MoneyGram is mixed to negative. While many users rely on the platform for international transfers, complaints commonly focus on transaction delays, account restrictions, refund issues, fraud concerns, and customer support responsiveness.
If you’ve experienced issues with MoneyGram, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
