On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, and I currently do not have access to any premium features.
I tried contacting CapCut and Apple Support, but I couldn’t find any reachable contact number or email address. My CapCut account is registered under p*@gmail.com**.
I request a full refund of the ₺999.99 charge that was taken without authorization and expect this issue to be resolved as soon as possible. Additionally, I ask that CapCut and Apple ensure such billing errors do not happen again to other users.
On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still ch...
On August 20, 2025, I purchased a CapCut mobile app membership for ₺999.99 through my Apple account. However, more than two months have passed, and the subscription has never been activated on my account. I still cannot access any premium features, and the app shows no warning or confirmation messag...
I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
On October 6, 2025, a ₺999.90 mobile payment was charged to my account without my consent through the CapCut app on my iPhone 14 Pro Max, via the Apple Store. I noticed that there is an active CapCut subscription listed under my Apple account, but I never activated it. When I tried to cancel the sub...
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