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Eneba

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Eneba

Complaints

43 complaints
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Eneba Order Marked Fulfilled But Not Received – Request Refund or Delivery

July 17 8:27 AM3

On July 13, 2026 at 6:41 pm I purchased a “Top Up PUBG Mobile 6000 + 2100 UC Global” via Eneba as a direct top up for my...

Eneba Sold Region-Locked Steam Key Instead of Global Version

July 12 1:16 PM5

I purchased a Steam key for Disney Dreamlight Valley on Eneba on 08/07/2026 at 6:06 pm. On the product page it was clear...

5
Resolved
July 10 11:16 AM12

"Thank you so much eneba for responding towards my complaint I appreciate it so much."

Ben removed this complaint from publication

Eneba Gift Card Deactivated

June 18 1:55 AM11

I purchased an Amazon.com gift card worth 1,000 USD today through the Eneba website. When I tried to redeem the code on ...

Eneba Gift Card Code Already Redeemed, Need New Code, Proof 'n Ticket

June 8 9:42 PM6

On 5 June 2026, I purchased a 50 AUD Roblox gift card from Eneba for a total of 38.04 AUD under the order number o-y7pq3...

Eneba Needs to Refund My Steam Gift Card Order After Delivery Failure

June 4 5:14 PM7

I purchased a Steam gift card from Eneba on 21 May 2026, but I accidentally entered the wrong email address for the deli...

Eneba Not Issuing Refund For Key Not Working

June 2 7:08 PM14

On 28/05/2026, I purchased a “Fortnite – 2800 V-Bucks (PS4/PS5) PSN Key UNITED KINGDOM” from Eneba for my UK-registered ...

I Cannot Activate My Eneba Account

June 1 4:36 PM8

I deleted my old Eneba account today specifically so that I could use my phone number on my new account. However, when I...

Complaint Of Eneba - Gift Card Not Working And No Support Suitable

March 6 6:35 PM39

I purchased a Valorant points gift card via Eneba on 01/03/2026 to use on my Riot/Valorant account registered in Portuga...

Eneba Charged 500 USD but Marked My Razer Gold Order as Incomplete

February 27 4:07 PM43

I made a purchase of 500 USD Razer Gold on Eneba on 26 February 2026 at around 9:05 PM (France time). The payment shows ...

Eneba Transaction Failed but $41 and $21 Still Charged

February 10 12:34 PM76

On February 9, 2026, at around 8:55 PM, I attempted to purchase an application on Eneba using my TEB bank salary debit c...

Eneba Gift Card Code Invalid When Redeemed Through Cardtonic

February 7 3:20 AM89

On January 30, 2026, I purchased a gift card from Eneba, but when I attempted to redeem it, I discovered that the code h...

Eneba Giftcard Not Working, Support Not Answering

January 23 11:18 PM97

I purchased a Roblox gift card from Eneba on 18.01 with order number o-y4qyrae for 12,10 €. When I tried to redeem the c...

Steam Key From Eneba Is Region-Locked Despite Global Listing

January 12 2:15 PM101

I purchased a Steam key for “The Elder Scrolls IV: Oblivion GOTY Edition – Steam Key Global” on Eneba today. The product...

Eneba Game Key Region Locked When It Shouldn't Be

January 9 2:24 AM106

On 07.01.2026, I purchased a Steam key for God of War: Ragnarok from Eneba, where the product was clearly marked as GLOB...

Eneba Ignored My Support Ticket After Selling a Previously Used Steam Key

December 9, 2025 8:23 PM211

I purchased a Steam game key for Arc Raiders from Eneba approximately one month ago under the order number o-ya3zata. Wh...

1

Bought Resident Evil 4 Remake on Eneba, Received Wrong 2005 Version Instead

November 20, 2025 12:16 AM159

On November 16, 2025, I purchased a Steam game code for Resident Evil 4 Remake through Eneba. However, the code I receiv...

Eneba Sold Me a PC Game Pass Code That Doesn’t Work on Xbox Series X

November 14, 2025 1:13 PM132

I purchased a digital code from Eneba because I thought it was for Xbox Game Pass Premium. However, after activating the...

Eneba Visa Gift Card Not Redeemable - Refund Request Ignored

November 1, 2025 7:21 PM195

I bought a Visa gift card from Eneba, but I can neither redeem it nor get a refund. I created a support ticket, and they...

Eneba Support Not Responding — Missing UC Order and No Communication

October 25, 2025 1:07 AM147

On October 17, 2025, I purchased 1,500 UC + 300 Bonus UC (Global) through Eneba, paying by credit card. My order number ...

Eneba Steam Gift Card Not Delivered After ₺868 Payment

September 2, 2025 3:39 AM289

About one hour ago, I purchased a Steam Wallet Gift Card 15 USD Steam KEY (United States) through Eneba. I completed the...

Brand Overview: Eneba

Eneba is a Lithuania-based digital marketplace for video game keys, gift cards, subscriptions, and in-game currencies. Founded in 2018, the platform connects gamers with third-party sellers offering digital entertainment products for PC, PlayStation, Xbox, Nintendo, and other gaming platforms. Eneba has grown into a global marketplace serving millions of users worldwide.

Contact Info

Customer Support: Eneba primarily provides assistance through its Help Center and ticket-based support system.

Industry and Operations

Eneba operates in the digital gaming and e-commerce industry. The platform specializes in the sale and distribution of digital gaming products through a marketplace model that connects buyers and third-party sellers.

  • Digital game key marketplace
  • Gift cards and prepaid gaming cards
  • Game top-ups and in-game currencies
  • Gaming subscriptions and downloadable content
  • PC, PlayStation, Xbox, and Nintendo products
  • Third-party seller marketplace platform
  • Secure payment and transaction services
  • Global digital entertainment distribution

User Sentiment

User sentiment toward Eneba is mixed. Many users appreciate the competitive pricing and broad selection of digital products, while complaints commonly focus on key activation issues, refunds, seller disputes, and customer support responsiveness.

  • Complaints about invalid, duplicate, or already-used game keys
  • Users reporting difficulties obtaining refunds for activation problems
  • Disputes between buyers and third-party sellers
  • Slow or limited responses from customer support
  • Concerns regarding account restrictions and verification requirements
  • Problems involving delayed delivery of digital products
  • Users reporting issues with region-locked game keys
  • Complaints about payment processing and transaction verification
  • Frustration regarding dispute resolution timelines
  • Concerns about marketplace seller reliability and product authenticity

Share Your Experience

If you’ve experienced issues with Eneba, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.