Eneba

I purchased a Steam game key for Arc Raiders from Eneba approximately one month ago under the order number o-ya3zata. When I tried to activate the key on Steam, I received a message stating that the key had already been used, and I was therefore unable to add the game to my account. After noticing t...

On November 16, 2025, I purchased a Steam game code for Resident Evil 4 Remake through Eneba. However, the code I received was actually for the Resident Evil 4 Ultimate HD 2005 version. Even though the purchase page clearly displayed visuals of the Remake version, I was sent the code for the origina...

I purchased a digital code from Eneba because I thought it was for Xbox Game Pass Premium. However, after activating the key on my Xbox console, I discovered that the code is actually for PC Game Pass, which I cannot use on my Xbox Series X. I have not used the subscription, and I bought it by mista...

I bought a Visa gift card from Eneba, but I can neither redeem it nor get a refund. I created a support ticket, and they initially said they would issue the refund, but after that, I received no further response. I’ve sent multiple follow-up emails, yet they haven’t replied. Now I can’t even open a ...

On October 17, 2025, I purchased 1,500 UC + 300 Bonus UC (Global) through Eneba, paying by credit card. My order number is o-yakdduo. However, even after five business days, the product has not been delivered, and I have received no response from the seller or Eneba. I have tried to contact both th...

About one hour ago, I purchased a Steam Wallet Gift Card 15 USD Steam KEY (United States) through Eneba. I completed the payment using my bank card, and a total of ₺868.31 was withdrawn from my account. However, the purchase was never completed, and I did not receive the gift card. My order number i...

On February 15, I purchased a $50 iTunes Gift Card through the Eneba website using my credit card. The payment was charged, but the gift card was never delivered to me. My order number is: o-yu9tkfo. Immediately after the transaction, I filed a dispute both through the site and with my bank. Eneba n...

I made a purchase worth 150 USDT on the Eneba website. Later, I was told that the order was canceled and that my payment had never reached them. I asked my bank for confirmation, and they provided me with an account statement showing that the money had indeed left my account and was successfully del...

I purchased a Binance Gift Card from the Eneba website, and the payment was successfully withdrawn from my bank account. However, Eneba marked the payment as “failed” and did not provide me with the code. On top of that, no refund has been issued back to my account. This means I lost my money and ne...

Today I purchased a product — App Store and iTunes game cards — and made a payment of ₺530 from my own Ziraat Bank account via Eneba and Payguru using an IBAN transfer. I reported the issue to support and provided my email, phone number, and other details. My full name is already listed in the payme...

Eneba.com, the in-game purchase site, has been a complete disappointment. They advertise a 20% cashback offer, but it’s nothing like what they claim. At first glance, it looks like there are no conditions, but the hidden terms make it nearly impossible to use. On top of that, the details are buried ...

An unauthorized transaction was made on my credit card through a virtual card labeled 0012, with ₺14,000 withdrawn from my main credit card. I did not make this transaction and I urgently request a full refund. This payment was carried out without my knowledge, and I do not have any additional cards...

On April 25, 2025, a purchase was made using my credit card without my knowledge or consent. I request that this transaction be canceled immediately and that a refund be issued to my account. If this issue is not resolved promptly, I will file a complaint with the Consumer Arbitration Board and subm...

Please help me — I purchased PUBG Mobile UC, but it never arrived in my game account. I contacted the customer service but ai bot repeated to send the same automated responses. I already made the payment, but the UC has not been delivered. I request urgent assistance to resolve this issue and to rec...

I purchased PUBG Mobile UC through Eneba, and the payment was successfully charged to my card. The app confirmed the transaction, but even after a full week, the UC has still not been delivered. I actually purchased it twice within the same hour, and neither of the UC packages showed up in my accoun...

I’ve purchased from Eneba before without any issues, but recently, my orders have not been delivered. I bought a product, but instead of receiving it in my account, I only got an email confirmation. This has now happened twice, and despite waiting, the product never arrived. I contacted support, but...

I attempted to purchase a Binance gift card on Eneba.com, selecting the credit/debit card option and completing the 3D Secure payment process without any issues. The system confirmed my input and processed the transaction, but after a short delay, I received a message stating "payment failed." Howev...

I recently discovered that Eneba.com attempted to withdraw ₺3665.29 from my bank card without my authorization. I never made this purchase, nor did I provide consent for any transaction on their platform. It appears that my card details may have been compromised, and Eneba is processing unauthorize...

I purchased a $200 Razer Gold code from Eneba, but the code they sent me was only 14 characters long, while Razer Gold requires a 16-character code (XXXX-XXXX-XXXX-XXXX). Since the code was incomplete, I received a “Invalid Code” error when I tried to redeem it. I contacted Eneba’s support team and...

On May 7, 2024, Eneba.com charged ₺884.27 to my credit card ending in 1838 without my knowledge or authorization. I did not make this purchase, and I have no idea how my card was used on their platform. This unauthorized transaction is still in the pending (provision) stage, and I demand that it be ...

I can’t log into my Eneba account because I accidentally removed 2FA and no longer have access to my authentication codes. Now, I am completely locked out and unable to recover my account. My registered email is g***********@outlook.com**, and my phone number is linked, but I still can’t regain acce...

I woke up to find that money was withdrawn from my account overnight for a purchase on Eneba—a transaction I never authorized. I have no idea how this happened, especially since no security code was entered. How did Eneba process this payment without my approval? This is a serious security issue, a...

I just discovered that Eneba charged my PayPal account six times for 219.60₺ each, without my knowledge or authorization. I have no idea how this happened, but I expect immediate action from Eneba to investigate and refund my money. I also noticed that the transactions are still pending in my Enpar...