I Face Unauthorized Charge From CapCut After Canceling Free Trial on Google Play

Gülnur
Gülnur
CapCut
October 19, 2025 1:38 PM96

I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18.

When I checked Google Play, there was no active CapCut subscription listed, which means I had no way to cancel the subscription manually. I have not yet contacted CapCut or Google Play customer service, but I’m requesting an immediate refund of ₺123 and confirmation that my subscription has been fully canceled.

I’m also concerned that additional charges may occur in the future, since the subscription doesn’t appear anywhere in my account. I ask CapCut and Google Play to investigate this issue urgently and ensure that no further unauthorized payments are made.

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