I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18.
When I checked Google Play, there was no active CapCut subscription listed, which means I had no way to cancel the subscription manually. I have not yet contacted CapCut or Google Play customer service, but I’m requesting an immediate refund of ₺123 and confirmation that my subscription has been fully canceled.
I’m also concerned that additional charges may occur in the future, since the subscription doesn’t appear anywhere in my account. I ask CapCut and Google Play to investigate this issue urgently and ensure that no further unauthorized payments are made.
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
In September 14, I purchased an annual subscription for CapCut through the Android app and paid ₺1,199. However, within a week, I canceled my subscription. Although the Google Play Subscriptions section shows that the subscription has been successfully canceled, I can still access Premium features i...
I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...
On October 4, I accidentally purchased an annual subscription worth ₺700 in the CapCut app on my Realme 11 (Android) device. The purchase happened completely unintentionally, and I have never used the subscription. After the transaction, I wasn’t sure how to contact CapCut or Google Play, so I could...
On October 6, a ₺200 charge appeared on my mobile bill under the CapCut app through Google Play. However, I did not authorize or initiate this purchase. The same issue happened before, and at that time, the fee was refunded. Unfortunately, the problem has occurred again today. My phone bill only co...
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