On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase.
As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment was not refunded. I also contacted CapCut customer service, yet I have not received any response or assistance regarding my complaint.
This is the first time I’ve encountered such an issue, and I’m requesting a full refund of the ₺999 charge that was billed without my approval.
My order number is AB4LAAAGxAgR*AOw**, and I expect this matter to be resolved as quickly as possible.
On September 29, 2025, at 05:54, an amount of 999₺ was withdrawn from my account through the CapCut app installed on my Samsung Galaxy A54 smartphone. I did not authorize or approve any purchase, nor did I subscribe to CapCut Pro membership. The payment was taken from my Yapı Kredi bank account, an...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
In December 2024, I purchased a one-month subscription to CapCut for 249.99₺. At the end of December, I upgraded to an annual subscription, which cost 1,399.00₺ and was charged to my credit card in full. However, despite having an active annual subscription, CapCut charged me again in January 2025 f...
On November 7, 2025, an amount of $9 was withdrawn from my Kuveyt Türk mobile account under the name of the CapCut app, without my knowledge or authorization. I have never downloaded the CapCut app, nor have I made any purchase or started any subscription. This transaction occurred completely withou...
On October 6, 2025, a ₺999.90 mobile payment was charged to my account without my consent through the CapCut app on my iPhone 14 Pro Max, via the Apple Store. I noticed that there is an active CapCut subscription listed under my Apple account, but I never activated it. When I tried to cancel the sub...
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