On October 1, 2025, at 17:22, an amount of 999.99₺ was withdrawn from my account via the CapCut Android app without my permission or approval. This was a one-time charge and did not occur under any active subscription. The Google account linked to this transaction is: m********@gmail.com**.
I did not receive any invoice, order number, or purchase confirmation related to this charge, and this is the first time I have ever experienced such an issue. So far, I have not contacted CapCut customer service, but I expect immediate assistance.
Since this transaction was carried out without my authorization, I am requesting a full refund of 999.99₺. I kindly ask for this matter to be resolved urgently.
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
On September 29, 2025, at 05:54, an amount of 999₺ was withdrawn from my account through the CapCut app installed on my Samsung Galaxy A54 smartphone. I did not authorize or approve any purchase, nor did I subscribe to CapCut Pro membership. The payment was taken from my Yapı Kredi bank account, an...
On October 22, 2025, at 9:10 AM, ₺999 was withdrawn from my account without my authorization through the CapCut mobile app via the Apple App Store. I did not approve this transaction, nor did I make any request to purchase a CapCut Pro membership. This is the first time I’ve experienced such an inc...
I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...
On November 7, 2025, an amount of $9 was withdrawn from my Kuveyt Türk mobile account under the name of the CapCut app, without my knowledge or authorization. I have never downloaded the CapCut app, nor have I made any purchase or started any subscription. This transaction occurred completely withou...
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