On September 2, 2025, I purchased the paid version of CapCut on my iPhone and was charged 999.99 TL, processed through Paycell and added to my Turkcell bill. Despite using the latest version of the app, the CapCut watermark still appears on all of my videos.
This issue is extremely frustrating, especially since I planned to use the app for content creation. For the past week, I have been unable to share my new videos because the watermark makes them look unprofessional. On top of this, certain templates within the app still require additional payment, which adds to my disappointment.
I contacted both CapCut support and Paycell customer service, but I have not received any assistance or solution. I have the receipt and proof of the transaction available in Paycell.
As a paying customer, I should not be experiencing the same limitations as free users. I am requesting a full refund of the 999.99 TL charge and immediate action to fix this watermark problem so that paying users can receive the service they were promised.
Yesterday, I paid ₺299 for a one-month CapCut Premium subscription expecting to remove the watermark from my videos. However, the logo was still there. Thinking the first transaction failed, I paid again today using my card—another ₺299, totaling ₺598 for a service that hasn’t worked at all. Despite...
On October 6, 2025, I activated the free trial of the CapCut app on the iOS platform. I only agreed to start the free trial; however, after the trial period ended, ₺999.99 was charged to my account. I had canceled my subscription before the trial period expired, yet the payment was still processed, ...
Hi everyone. I’m based in Turkey, and when I checked the CapCut subscription pricing, it clearly displayed ₺2,299 — which is approximately $56. However, I was charged $179.99, which is extremely disappointing and completely unexpected. I’ve attached screenshots showing both the displayed price and t...
On October 6, 2025, I confirmed the start of a free trial on the CapCut app via the iOS platform. Although I only approved the free trial, a charge of ₺999.99 was withdrawn from my account after the trial period ended. I had canceled my subscription before the trial expired, yet the fee was still ch...
My CapCut Pro annual subscription was renewed on December 14, 2025, and 1,199 TL was charged from my account for this renewal. However, two days later, on December 16, 2025, at 01:09, I noticed that an additional 1,999 TL was charged, again appearing as a subscription renewal for the same period. Be...
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