For the past week, my CapCut mobile app account has been automatically upgraded to a Pro subscription without my approval or consent. So far, no payment has been charged, but the fact that this subscription was activated without my authorization is deeply concerning.
I have not yet contacted CapCut customer service, and this is the first time I’ve experienced such an issue. I am also worried about the security of my account, as this incident suggests possible unauthorized activity.
I request that the Pro subscription be canceled immediately and that CapCut conduct a full security review of my account to ensure there has been no unauthorized access or misuse.
On October 3, a CapCut Pro account was activated on my iOS device without my consent or authorization. My card is not linked to my phone, so I haven’t seen any payment yet, but I noticed today that the Pro features are active on my CapCut app. This activation appears to have occurred yesterday, even...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I recently noticed that a Premium trial was accidentally started on the CapCut app without my authorization. Upon receiving a notification about the subscription, I immediately canceled the membership to prevent any charges. Despite this, ₺199,99 was withdrawn from my bank account. I tried to reach...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
I purchased a 1-year Pro subscription for the CapCut app, but I am now unable to use my subscription. The app claims, "You have reached your usage limit and must make a one-time payment to continue," which is completely unacceptable since I’ve already paid for the yearly membership. This issue is f...
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