I am using MEXC P2P trading and faced a serious problem with one of the merchants. On 04-01-2026, I placed a P2P order and paid 13,900 INR to the merchant within the given time, but the merchant did not release the USDT. After the payment, the merchant called me and said that he did not have enough ...
For approximately two weeks, my MEXC account has been unfairly frozen, and I am unable to access the 10,000 USDT balance held in my account. I am repeatedly being asked to provide “proof of funds,” but it is not clearly or specifically stated which documents are considered sufficient. During this p...
On January 1, 2026, at around 5:00 PM, when I checked my MEXC account, I noticed that at approximately 3:00 PM there had been unauthorized access to my account and transactions were carried out without my knowledge. I had Aleo coins worth approximately $6,250 in my account. These Aleo coins were sol...
For about one week, I have been experiencing serious delays in my buy and sell orders on the MEXC exchange. Even though I previously submitted a complaint about this issue, I encountered the same problem again today. At any time of day, every trade I place is executed with a delay, causing me to mis...
On December 23, 2025, unauthorized convert and withdrawal transactions were carried out on my MEXC account without my knowledge or consent. Coins that I had been holding for years (HODL) were suddenly converted and withdrawn, resulting in a loss of approximately $426 at current market value. Just a ...
For about one month, my buy and sell orders on the MEXC exchange, both in spot and futures trading, have been executing with constant delays. Even when trading with small balances, these delays disrupt my transactions and prevent me from intervening in the market at the time I want. I have to wait ...
For approximately three days, I have been unable to access my account on the MEXC exchange due to Google Authenticator verification. I followed all the required steps to remove Google authentication and completed the requested identity and video verification process three times, submitting the exact...
I want to transfer the balance in my futures account on the MEXC exchange to my main account and withdraw my funds, but for about one week, I have been facing a system-imposed transfer restriction. I am unable to transfer my funds from the futures account to the main account, and I also cannot make ...
On November 15, I logged into my MEXC exchange account from my new phone. Although the login was successful, I noticed that none of the coins in my spot wallet were visible. I’m experiencing the same issue when logging in through the web—my balances are not showing in my spot account. My registered...
On November 13, 2025 at 12:03:20 (Riyadh time), I opened a Short (Sell) position on the BANK/USDT perpetual futures pair. However, after the order was executed, I noticed that the platform registered it as a Long (Buy) position instead. This caused my position to move in the opposite direction and r...
On November 11, 2025, at 10:46, my short position on the LSK/USDT trading pair on MEXC Global was unfairly liquidated even though my liquidation price was 0.3505. The price dropped to 0.3380, yet my position was still liquidated. As a result of this issue, I incurred a total loss of 2833 USDT. Alth...
When I try to log in to my MEXC account, I’m not receiving the SMS verification code. I’ve been experiencing this issue since October 2025, and even though I’ve tried four different times so far, the same problem occurs every time. The last digits of my registered phone number are 159. I haven’t be...
Today, I transferred 2,525,868.19848 HMSTR (Hamster Coin) from the OKX TR exchange to my MEXC account. I made the transfer through the TON network by entering only the recipient address; however, I later learned that a memo/tag is required for deposits to be credited on the MEXC platform. Because of...
On October 31 around 18:00, I attempted to sell XNL on the XNL/USDT trading pair on the MEXC exchange. At the same time, I also had XNL on both KuCoin and MEXC. While the price of XNL on KuCoin rose from 0.012 to 0.2, the price on MEXC stayed fixed at 0.017, creating a significant price gap. My sell...
I registered with MEXC on November 3, 2025, and completed the identity verification process. A $20 signup reward appeared as issued to my account; I received notifications both by Hotmail and within the app. However, the reward has not been credited to my balance and cannot be used. Thinking that m...
My MEXC account (UID: 24525***) has been showing “Risk Review” for some time now, and I need help resolving it. I have already submitted all the required details and documents requested by customer service, but my account status has not changed. I have completed every verification step they asked fo...
For the past two days, I’ve been experiencing a serious issue while trading on the MEXC exchange. When I open and close trades on several different coins, the full profit I earn is not being credited to my account. For example, even if my profit shows as $1 when closing a trade, only $0.20 is added ...
In February 2023, I purchased SEC coin on the MEXC exchange. Right now, my SEC coin balance shows as zero in terms of value, but the number of tokens still appears in my wallet. The coin was likely delisted, but I never received any notice, email, or in-app message from MEXC about it. I want to tra...
I am unable to complete deposit and withdrawal transactions on the MEXC platform. Even though I have sufficient balance in my account and my account is fully verified, both deposit and withdrawal attempts fail. This problem keeps happening, and none of my transactions go through. I’ve tried differe...
On September 28, 2025, an account review titled “control mechanism inspection” was initiated on my MEXC mobile app. Even though I submitted all the requested documents completely and without any issues, I still cannot use the approximately $1,000 balance in my account, even though more than a month...
For the past two days, I have been unable to perform any transactions on my MEXC Exchange account (UID: 85647***) due to a “risk control” warning. I cannot withdraw funds or open new positions, and I was also unable to manage my open position, which resulted in a loss of 1,000 USDT. Additionally, I ...
For the past two days, I haven’t been able to make any transactions on my MEXC account (UID: 856*86) due to a “risk control” warning. I can’t withdraw funds or open any positions. I also wasn’t able to intervene in my open position, which caused me to lose 1000 USDT. At the moment, I also cannot acc...
In the MEXC iOS app, the phone number registered to my account is an old number that I no longer use. When I try to add my new phone number to my account, the verification SMS is sent—due to security policies—to my old number, which I cannot access anymore. Because of this, I’m unable to update my n...
