On October 6, a ₺200 charge appeared on my mobile bill under the CapCut app through Google Play. However, I did not authorize or initiate this purchase. The same issue happened before, and at that time, the fee was refunded. Unfortunately, the problem has occurred again today.
My phone bill only contains a notification message about the charge — there is no order code or transaction number listed. The payment was billed through my Turkcell mobile account. I tried reaching customer service for assistance, but I was unable to connect with anyone.
I do not wish to pay for a service I didn’t use or approve. I request that the ₺200 charge be immediately refunded, and I ask that steps be taken to prevent unauthorized transactions like this from happening again.
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
I started using the CapCut app with a 7-day free trial through Google Play. Before the trial period ended, I deleted my account, logged out, and uninstalled the app from my Android device (Redmi Note 10s). Despite taking all these steps, ₺123 was charged from my bank card on October 18. When I chec...
On October 22, 2025, a ₺999 charge for a CapCut Standard Package subscription was added to my Türk Telekom mobile bill without my consent. I did not approve or authorize this purchase. As soon as I noticed the charge, I immediately canceled the subscription through the CapCut app, but the payment w...
On October 1, 2025, at 17:22, an amount of 999.99₺ was withdrawn from my account via the CapCut Android app without my permission or approval. This was a one-time charge and did not occur under any active subscription. The Google account linked to this transaction is: m********@gmail.com**. I did n...
I use the CapCut app on my Xiaomi 13 Ultra phone. On October 1, 2025, an amount of 999.99 TL was charged from my account through Google Play, even though I do not have any active subscription. It seems that I unintentionally approved the purchase, but I canceled the subscription immediately afterwar...
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