I rented two cars in Cluj, Romania, through Booking.com from January 11 to January 18, 2025. I returned both vehicles without any issues, yet my $1000 deposit (500x2) has not been refunded. It has been weeks, and despite trying every possible contact method, I have received no response. There is no way to reach a representative from Turkey, and customer service is completely unresponsive. I trusted Booking.com because it’s a well-known platform, but this experience has been a nightmare. If you’re considering renting a car through this site, think twice! I demand an immediate refund and a response from a responsible representative. Booking.com, stop ignoring your customers and process my refund now!
In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
On January 20th, I made a car rental booking through Booking.com, and the next day, I canceled it. Not only was it guaranteed for a refund, but I also added an extra guarantee for ₺2000. Despite canceling the next day, it's been a month, and I still haven't received the refund. When I check the site...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
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