I rented a Fiat Panda from Recardgo in Bergamo, Italy, through Booking.com. At the time of rental, I was informed that damages up to €1,200 would be covered and that I could purchase additional insurance for anything beyond that.
I returned the car without any accident, but a small crack appeared on the windshield, likely caused by a stone from another vehicle. This minor damage could have easily been fixed with a simple glass repair kit. However, the next day, I noticed that €740 had been charged to my credit card without any prior notice.
To make matters worse, there is no available contact number or customer support where I can inquire whether Booking.com's insurance should cover this charge. I have been left without any assistance or answers.
I demand an immediate review of this unfair charge and a proper response from Booking.com and Recardgo. If I do not receive a resolution, I will escalate this issue further.
During our trip to Italy, we encountered several incidents that resulted in unexpected expenses, despite having purchased full insurance coverage befo...
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
I rented a car through Booking.com from Enterprise at Sarajevo Airport (reservation number: 740270282). Although I chose this rental believing that minor damages were covered by insurance, €530 was charged to my credit card for a very small dent on the car door. When I returned the vehicle, I was to...
I rented a car through Booking.com in Sarajevo from May 25 to May 27. When I went to pick up the car, I was told that my credit card limit wasn’t sufficient, so I was required to purchase a package that included €120 insurance and a €200 deposit. I agreed and took the car. At the end of the trip, I...
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