In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been refunded.
I’ve tried to get in touch with Booking.com and the rental company, but no one is responding. There’s no clear support line, no explanation, no resolution — just complete silence. This is not a small amount of money, and it’s outrageous to be left in the dark after following all procedures properly.
Customers deserve transparency and support, especially when large sums like deposits are involved. Booking.com needs to step in, take ownership of this issue, and ensure my ₺10,000 is refunded immediately. If you’re considering renting a car through Booking.com, be warned — your deposit may simply disappear, and you might have no way to get it back.
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I rented two cars in Cluj, Romania, through Booking.com from January 11 to January 18, 2025. I returned both vehicles without any issues, yet my $1000 deposit (500x2) has not been refunded. It has been weeks, and despite trying every possible contact method, I have received no response. There is no ...
On June 18, 2025, I rented a car through Booking.com Cars from U-Save for my upcoming vacation on July 9. However, I accidentally lost my reservation number, and now Booking claims they cannot locate my payment without it. I sent them my bank statement as proof of payment, clearly showing the charge...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
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