Murat is completely dissatisfied with the result
Booking.com Did Not Refund My Car Rental Deposit
September 16, 8:54 pm
49
I rented a car in Bulgaria through Booking and paid a deposit of $600. I was informed that the deposit would be refunded within two weeks, but it was not returned. Since this was under Booking’s guarantee, I contacted Booking. I was then told that the deposit would be refunded within 28 days. I waited, but the refund was still not processed within this period. Booking assured me that they were handling the matter. However, after 45 days, I received a response stating that the case was closed and that I should contact my bank. I find this outcome unacceptable. If I am required to resolve the issue with my bank, I question the purpose of paying a commission to Booking. I expected Booking to provide security and reliability in this transaction. Unfortunately, this has resulted in the loss of my $600. I strongly advise caution when making reservations through Booking.
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I rented a car in Bulgaria through Booking.com and paid a $600 deposit. I was told that the money would be refunded within 2 weeks, but it never was. Since the rental was under Booking’s guarantee, I contacted Booking.com. They told me I would receive my deposit within 28 days. I waited, but even af...
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