I rented a car through Booking.com in Sarajevo from May 25 to May 27. When I went to pick up the car, I was told that my credit card limit wasn’t sufficient, so I was required to purchase a package that included €120 insurance and a €200 deposit. I agreed and took the car.
At the end of the trip, I returned the car on time, only to be told there was a minor scratch on the rear door—something I hadn’t even noticed before. I was never in an accident, and the mark was so faint it was barely visible. Despite this, they charged me €654 (₺).
I reminded them I had already paid for insurance, but they said the policy didn’t cover this because I hadn’t called the police or filed a report. How am I supposed to call the police for a barely visible mark I hadn’t even seen until return time—especially when I was racing to catch a flight?
Here’s what I’m frustrated about:
I paid €120 for insurance and wasn’t allowed to use it.
I was charged €654 for an unproven, tiny scratch.
No breakdown or proof was given to justify the amount.
Booking.com was no help at all during the process, even though I booked through their platform and trusted their guarantees.
I demand a full refund of the €654 charge and ask both the rental company and Booking.com to take accountability for this unfair treatment. I should not have to pay for invisible damages when insurance was purchased and the process lacked all transparency.
Between May 25–27, I rented a car in Sarajevo via Booking.com. When picking up the vehicle, I initially opted for the package without insurance and a €1600 deposit. However, due to insufficient credit card limit, I was told I must instead purchase an insurance package for €120 and leave a €200 depos...
For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com. I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 de...
My family and I traveled to Sarajevo on July 3, 2025, and I booked a fully covered rental car through Booking.com. When I went to pick up the car, the local rental company demanded a 1,800€ deposit on my credit card. Although my card had sufficient limit and I authorized the hold, the company repeat...
For a seven-day (8th -15th June) family trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar (387rentacar.com) company at Sarajevo Airport through Booking.com. I initially booked through Booking.com. On arrival, we were unable to validate my credit card as the card provider could not...
I rented a car through Booking.com from Enterprise at Sarajevo Airport (reservation number: 740270282). Although I chose this rental believing that minor damages were covered by insurance, €530 was charged to my credit card for a very small dent on the car door. When I returned the vehicle, I was to...
Comments