Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official return slip, which clearly stated that everything was in order.
When I rented the car, I paid a €400 deposit. According to Booking.com’s policy, the deposit was supposed to be refunded within 28 days after the car’s return, meaning no later than October 10, 2025. However, it has now been 35 days, and I still have not received my €400 refund.
This was my first car rental experience, and the situation has caused me significant inconvenience and frustration. I request that my €400 deposit be refunded immediately and that an explanation be provided for the delay.
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
Between September 8 and September 11, 2025, I rented a Skoda Kamiq through Booking.com from Enterprise Macedonia, picking up and returning the vehicle at Skopje Airport. I returned the car in perfect condition, and at drop-off, the staff confirmed that there were no issues and that my deposit would ...
On November 2, 2025, I rented a car through Booking.com at Split Airport — a Skoda Kodiaq (Reservation No. 657494796). Because my Istanbul→Split flight was delayed, I was supposed to arrive at 9:30 PM but only reached the airport at 12:30 AM. I notified both Booking.com and the rental company Payles...
I reserved and paid for a car through Booking.com from Grande Rent A Car at Pristina Airport, Kosovo, for May 26, 2024. When I picked up the car, they took a ₺300 deposit from my credit card. I was told, and Booking.com's site confirmed, that this deposit would be refunded a week after returning the...
On June 4, 2025, I rented a car through Booking.com from Budget Rent a Car at Dubai International Airport. At the time of pickup, 2,550 AED was charged to my credit card as a deposit, and I was clearly told it would be refunded within two weeks after returning the vehicle. I returned the car in pro...
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