Brand Overview: Dollar
Dollar, widely known as Dollar Rent A Car, is a global car rental agency recognized for providing affordable and value-driven travel solutions. The brand was founded in 1965 and is currently owned and operated by The Hertz Corporation.
Contact Info
Industry and Operations
Dollar operates in the travel and transportation industry, specializing in consumer and corporate car rentals. The business serves travelers through hundreds of airport and neighborhood locations globally, offering a diverse fleet of vehicles to meet various travel needs.
- Economy, compact, and luxury vehicle rentals
- SUV, minivan, and truck rentals
- Flexible daily, weekly, and long-term rental options
- Business programs and travel partner rewards
User Sentiment
Overall user sentiment on consumer platforms skews negative, with customers frequently expressing frustration over unexpected costs and poor counter experiences.
- Hidden Fees and Billing Disputes: Many users complain about unauthorized charges appearing on their final bills, including disputed toll fees, extra days, or fuel charges despite returning the vehicle full and on time.
- Aggressive Upselling: A significant number of renters report facing high-pressure sales tactics at the pickup counter, particularly regarding optional insurance coverages and upgrades.
- Vehicle Condition: Customers regularly note issues with receiving cars that are inadequately cleaned, smell of smoke, or suffer from poor mechanical maintenance.
- Customer Support Inefficiency: Reviewers frequently mention difficulty reaching helpful representatives to resolve post-rental disputes, citing long hold times and unresolved email inquiries.
- Reservation Mishaps: Complaints often highlight long wait times at airport counters and instances where the reserved vehicle class was unavailable upon arrival.
Share Your Experience
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