On April 6, 2025, I rented a car in North Macedonia through Booking.com and paid the rental fee plus an additional €38.27 (₺ equivalent) for full protection coverage. The next day, when I arrived at the rental office to pick up the car, the Rent A Car agent told me they couldn’t see any record of the full protection I purchased.
I showed them the booking details and a screenshot of the protection I paid for—everything was clearly documented. But the agent said it didn’t matter, because “that’s Booking’s issue, not ours.” I even explained it to them through a translator, but they refused to acknowledge it.
In the end, I was forced to pay another €20 for full protection, just to avoid any issues in case something happened. The receipt clearly shows this second payment under the same order number, with our signatures blacked out. So not only did the protection I bought through Booking.com serve no purpose, I was forced to pay again—out of pocket.
If the extra protection charge on Booking.com is just a commission or third-party add-on that the rental company doesn’t honor, say so clearly. Don’t mislead customers and let them get charged twice.
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
With reservation number 782160444, I booked a car rental at Podgorica Airport, Montenegro, through Booking.com, choosing the full insurance (full kasko) coverage sold by Booking and rented via Alamo. Upon returning the vehicle, the rental company deducted €84.7 from my deposit for scratch damages sh...
I booked a rental car through Booking.com with Sixt and purchased the full protection package offered during the reservation process. I assumed everything was covered — until I arrived at the Sixt counter to pick up the car. To my surprise, the Sixt representative told me that the full protection I...
I booked a rental car through Booking.com, planning to pick it up in Podgorica and return it in Tivat. The total payment shown in the system was 70€, and I paid that amount. However, when picking up the car, I was forced to pay a 200€ deposit for Podgorica and another 200€ for Tivat because they are...
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