While traveling abroad, I booked a rental car through Booking.com with reference number 768138361. Unfortunately, I could not pick up the car because I did not have my driver’s license with me—my wallet had been stolen the day before.
The rental company’s representative assured me that my booking would be canceled and that I would receive a full refund. However, when the refund did not arrive, I contacted Booking.com customer service. At first, they refused to process the refund, claiming that I had not canceled in time. When I insisted, they suddenly imposed a cancellation fee equal to the rental cost and told me I would receive ₺0 back—as if it was a joke!
So, Booking.com took my refund from the rental company but never returned it to me! If you don’t want to go through the same frustration, I strongly recommend booking directly through the car rental company’s website instead of using Booking.com.
I rented a car through Booking.com for $271 (₺), expecting a straightforward process. But when I arrived at the rental office, they demanded an additional $900 to release the vehicle—without any prior notice or explanation. I was shocked. There was no mention of this extra charge when I booked, and ...
I booked a car for our trip to Lesbos through Booking.com. On the day of the rental, the car rental company refused to give us the car because they claimed our driver’s license was outdated. They informed us that the cancellation would need to be processed through Booking.com. However, when I contac...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
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