I arrived at the property, and they claimed they had no record of my Booking.com reservation. What steps can I take to resolve this situation?

I made a booking through Booking.com for an apartment in Jomtien, Pattaya, Thailand, from 29 December to 31 December. I booked it on the same day I was travelling and paid the full amount of 1,980 Thai baht by card. When I arrived at the property after a four‑hour drive, I called the phone number pr...

I made a reservation through Booking.com for December 30, 2025, at a property in London, United Kingdom, called “Hackney Central Studios No 19 Vibrant City Getaway,” with confirmation number 5891****16, and I paid £80. I booked the room as a double room. When I arrived at the property, they requeste...

I made a reservation through Booking.com for November 21–22, 2025 at Bonita Lakes Inn by Capital O Meridian I-20. My reservation number is 5399040246. Immediately after the booking, $5 USD was charged to my credit card. The bank transaction description clearly states “Booking.com Prepay”; there is n...

I made a reservation through Booking.com on November 21 for a Christmas-period stay at Hotel Indigo Vienna Wien, located in Vienna. My reservation number is 5400****15 with PIN code 4050. Even though I paid with my credit card and the transaction appears in my bank records, I was informed on Novembe...

I made a 10-night reservation through Booking.com at Premier Inn Dubai Ibn Battuta Mall in Dubai, and the system showed my reservation as confirmed. However, when I arrived at the hotel at around 3:00 AM on November 27, I was informed that my reservation had been cancelled by the hotel and did not a...

I had made a reservation via Booking.com at Jaisalmer Marriott in the name of Disha P*** for 8–10 December, under reservation number 6376952652. We did not cancel this booking ourselves, but when I checked the “Manage Booking” section on 1 December, I saw that the room appeared as cancelled. Since w...

On 04.11.2025, I arrived at Cologne Airport with a Booking.com reservation (no: 633443326) for a Volvo XC60 SUV for 6 days through Enterprise Rent-A-Car. Our flight landed at 10:50, and after passport control we reached the car rental desk at around 11:30. Despite arriving on the same day and meetin...

Between November 14–18, 2025, my family and I booked a stay at Dreams Beach Resort Sharm El Sheikh through Booking.com: two rooms for 2 people each (4 people total), at 15,000 TL per room (a total of 30,000 TL) paid by credit card. When we arrived, we were told that one room was only for 2 people an...

Between September 14–18, 2025, I booked a stay for my family at the property named Propriete No8 – Relax, close to train station & university in Iaşi, Romania through Booking.com with reservation number 4756223771. When I arrived, the host informed me that the house was no longer suitable and that t...

Brand/Service: Booking.com – Airport Taxi Transfer Reservation/Confirmation No.: 312028105 On November 8, 2025, I purchased an airport taxi transfer from Sharm El Sheikh Airport to the Pickalbatros Laguna Vista Hotel. On the Booking.com page, it clearly stated that the driver would wait at the meet...

I haven’t received a confirmation email for the booking I made on either 31st October or 1st November 2025. The dates of the stay are from 13th April to 17th April 2026, and the booking is for Hebden Bridge Riverside Cottage. My name is Catherine M*** (cath.m***@hotmail.co.uk 07789550***). I have pa...

On November 9, 2025, we rented a car through Booking from the Avis Dubai office and paid a €108 full insurance fee to Booking during the reservation process. However, when we went to pick up the car, we were told that Booking had not transferred the insurance payment to Avis, and we were forced to p...

Three months ago, we prepaid €335 by credit card through Booking.com to stay at the hotel “1browtown Dubai.” After our reservation was confirmed, everything appeared normal for three full months. However, on the very day we were supposed to check in, we received a message from Booking.com stating th...

On October 29, 2025, I made a one-night reservation through Booking.com at a property called “a Room in a Shared Apartment in New Cairo, Al-Rehab” (Reservation No: 5940480110). The property is located in the New Cairo area at ****. I paid $28.04 by credit card. After the reservation, I sent a messag...

On October 3, 2025, I paid for a hotel reservation through Booking.com (Reservation No: 5130****77) using PayPal. However, when I arrived to check in, the hotel informed me that they had not received any payment, and I was unable to stay there. On October 4, 2025, I initiated a refund request. When ...

On November 9, 2025, at around 7:00 PM, I received a WhatsApp message from the number +91 78456 47066 regarding my Booking.com reservation at Colmar Paul & Pia – Welcome Home Hotel. The person claimed to be a hotel representative. The message included all of my reservation details and asked me to co...

On November 7, I booked a city-view King room at the Capitel Rama 4 Hotel through Booking.com and paid a total of $337. However, when I checked in, I was given a room with a view of fields, construction, and garbage instead of the promised city view. In addition, the balcony was blocked off with rop...

On November 2nd, I tried to make a reservation through Booking.com to stay at the Prenses Sea Line Hotel in Boğazkent, Antalya, for the dates of November 8–14. However, because the hotel didn’t approve the booking, the process couldn’t be completed and no reservation was created. Despite this, a pay...

We arrived at Stuttgart Airport in Germany using the Booking app. They charged me a payment one day earlier from my card. At the location they asked for an additional €500 fee, which we accepted. Afterwards they said they would also charge an extra $707 as a security deposit. The rental agency on-si...

I made a reservation via Booking.com for a stay at the Cumberland Hotel London in London for October 9–12, 2025 (PIN code: 393092, Confirmation Number: 17620157047995689974). However, due to a misunderstanding of the hotel policy, my reservation was cancelled on October 9. The hotel management said ...

On November 2, 2025, I rented a car through Booking.com at Split Airport — a Skoda Kodiaq (Reservation No. 657494796). Because my Istanbul→Split flight was delayed, I was supposed to arrive at 9:30 PM but only reached the airport at 12:30 AM. I notified both Booking.com and the rental company Payles...

On October 18, I booked a stay through Booking.com at “Comfortable Luxury Apartments Near The Colosseum – Rome”. When we arrived at the hotel, we discovered that the property no longer had an agreement with Booking.com and had not been removed from the system, which left us stranded on the street. B...

On October 18, 2025, my Rome hotel reservation (booking number 6933779600) made through Booking.com was canceled without any prior notice or explanation. I contacted customer service multiple times—by phone, email, and through the app. At first, I was told that a new hotel would be arranged, but the...

Between October 16–26, 2025, I booked a hotel in Nakhon Ratchasima, Thailand (address: nakhonrada810 หู่ 2 ต. สุ, 30000) through Booking.com and paid ₺6,500 via credit card (Reservation No: 6727338406376411566). When I arrived at the hotel, the room I had prepaid for was unavailable, and I was give...

I can’t find the correct location of my hotel. Could you please send it to me as soon as possible? Booking.com contact number isn’t working. My confirmation number is 5065687651. How can I reach the property? It’s urgent—I need to have the location before 11 a.m. Thailand time because I must book a ...