I made a reservation through Booking.com for December 30, 2025, at a property in London, United Kingdom, called “Hackney Central Studios No 19 Vibrant City Getaway,” with confirmation number 5891****16, and I paid £80. I booked the room as a double room. When I arrived at the property, they requested identification for the friend who was supposed to stay with me, but my friend did not have their ID.
As a result, my friend decided not to stay, and I stated that I would stay alone. Despite this, the property refused to share the room details with me and did not allow me to check in. Even though I had already paid, I was not allowed to access the room, and because of this, I was forced to spend the night on the street.
I am requesting that the £80 payment be refunded and that the hardship I experienced be taken into consideration. I also ask Booking.com to review both its own processes and the practices of its partner properties and to take the necessary steps to prevent similar situations from happening again.
I booked a stay at Luxury Central London Flats, Best Location in Town (Address: 99 Morning Lane, E9 6ND, UK) through Booking.com with confirmation number: 4830.784.391, PIN: 4313. My check-in date was February 17, and check-out was February 19. When I arrived at the scheduled check-in time, the hos...
I am writing to formally submit a complaint regarding my recent reservation at Luxury Central London Flats, Best Location in Town (Address: 99 Morning Lane, E9 6ND, UK ). Below are the details of my booking: Confirmation Number: 4830.784.391 PIN Code: 4313 Check-in Date: 17 February Check-out Date: ...
I booked a 2-night stay through Booking.com (confirmation number 4630087431) for March 16–18, 2025. The listing clearly stated that a €100 deposit would be refunded after the stay. But when we arrived at the hotel, they informed us that there was no such deposit policy. That was a complete shock. B...
I'm writing this in absolute outrage over a fraudulent experience with Booking.com. On May 31, 2025, I booked and paid online for a stay at the "Fancy Apartment by Train Station" through their platform, with check-in on June 3, 2025, and check-out on June 5, 2025. What was supposed to be a straightf...
On November 14, 2025, around 4:00 p.m., I made a reservation through Booking.com for an apartment in Rome, Italy called “Palace Fontana di Trevi Home.” My reservation confirmation number is 5522****21, and my PIN code is 3894. The listing stated that check-in begins at 14:00, with no end time or tim...
Comments