I made a hotel reservation on Booking.com for the Hilton Hotel in New York, USA, with a check-in date of 18 April. When I arrived at the hotel, my reservation could not be found in their system, even though I had booked through Booking.com. In addition to the reservation not appearing, the hotel staff misbehaved with me instead of helping to solve the problem, which made the situation even more upsetting and stressful. I attempted to reach out regarding this issue, but did not receive any clear response or solution. Because I could not use the reservation I had made, I am requesting a full refund for this booking from Booking.com and a proper handling of my complaint about the way I was treated at the Hilton Hotel in New York.
I made a reservation through Booking.com, but the company never responded, and unfortunately, the facility does not even exist. I want my money back. Although we called Booking.com many times, no one helped me. I trusted Booking.com as it is a big company, but unfortunately, the employees were not h...
I made a hotel reservation in the United States through Booking.com, but when I arrived at the property, the staff informed me that there was no room available. I was shocked—how can Booking.com list and sell a room that doesn’t even exist? It was around 3 a.m., and we were left stranded with nowhe...
I deeply regret using Booking.com for my travel plans. I canceled my hotel reservation on April 9, and despite the cancellation being confirmed, my money still hasn’t been refunded. This platform has caused nothing but financial frustration. I followed all the steps correctly, yet they continue to ...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I booked a stay at the Grand Central Hotel in New York through Booking.com for October, with a free cancellation option valid until October 18. On August 9, I canceled the reservation within this period, expecting no charges. However, in October, Booking.com unexpectedly charged my card without my p...
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