I had made a reservation via Booking.com at Jaisalmer Marriott in the name of Disha P*** for 8–10 December, under reservation number 6376952652. We did not cancel this booking ourselves, but when I checked the “Manage Booking” section on 1 December, I saw that the room appeared as cancelled. Since we never requested a cancellation, I believe there has been an error or system issue. This situation is causing serious inconvenience because we are planning to stay at this hotel on the specified dates and now have no valid confirmation. I kindly request that my original reservation for 8–10 December at Jaisalmer Marriott be reinstated and that I receive a written booking confirmation again as soon as possible in my Booking.com account and by email, so that our stay can go ahead as planned.
Reservation Number: 12749038781340856241 Dates: October 24 - October 27, 2024 Despite my reservation being confirmed by Booking.com, when I arrived at the hotel, I was informed that all rooms were fully booked, and entry was denied. Upon checking, hotel staff couldn’t find my reservation in their s...
On March 15, 2025, I booked a 6-night stay at the Waldorf Astoria Jumeirah Beach, Dubai through Booking.com, with check-in scheduled for September 17–23, 2025. My reservation was confirmed and fully paid. However, without any request from me, Booking.com canceled my reservation on May 16, 2025—and I...
I booked a stay at Hotel Marzo through Booking.com for October 26–29 and opted for the free cancellation option. I canceled the reservation on October 23, well within the terms for a full refund. Despite the booking status showing as "refunded" on Booking.com, the payment has not been returned to my...
Hello, I made a confirmed reservation for JA Ocean View Hotel, Jumeirah Beach, Dubai through Booking.com (Confirmation Number: 4950634696). However, I just received an email stating that my reservation has been canceled—without my consent. I never requested a cancellation, and this unexpected chang...
I recently made a reservation through Booking.com (reservation number 4578284205) for three rooms from November 9-12. I requested the cancellation of just one room via the platform, which indicated the request would be sent to the property for processing. To my shock, the next day, I received a mess...
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