FACEIT Permanent Ban Issued to Account qX_WaPreX Over Alleged Smurfing Violation

My account with username "qX_WaPreX" on the FACEIT platform was permanently banned on the evening of June 1 at around 8:45 PM under the grounds of "smurfing." However, I had not actively played on this account over the last month; during this period, I was playing on my friend's account with the username "Taneuma," which holds a FACEIT Premium membership, and I received no issues, warnings, or penalties throughout the entire past month.

On the morning of June 1 at 9:08 AM, I reached out to FACEIT support requesting details and evidence regarding the situation. They replied quickly, but only provided a generic template, writing that I was banned for using a smurf account and that my ban would not be lifted under the specified conditions. Despite this, they shared no account-specific, concrete evidence or clear explanation. I also find it disproportionate and unfair that my friend's account received a 1-month ban while my own account was directly hit with a permanent ban.

I have put considerable effort into my own account for a long time, and I want this process to be handled transparently. I demand that the permanent ban issued to my account "qX_WaPreX" be re-evaluated and that this permanent ban, which I believe to be unfair, be lifted. At the very least, I request that clear, concrete evidence regarding the justification for the penalty applied to my account be shared with me and that a fair assessment be conducted.