As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My orders are frequently delivered late, and although I initially receive SMS and phone notifications from the courier company (Kolay Gelsin) promising same-day delivery, sometimes even within half an hour, the package never arrives, and no further response is given. Later, Amazon’s website simply states that the delivery has been delayed and apologizes. Two days afterward, while I am not home, I receive a message saying the item was left at my door. Despite these repeated problems, whenever I contact Amazon customer service, I receive only generic, scripted responses with no real solution. The express delivery guarantee, which is the main benefit of Prime membership, has not been fulfilled, and as a customer, I feel deceived. I am requesting compensation for Amazon’s failure to keep its promise, and I demand that this issue be resolved and my grievances addressed.
Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selec...
As an Amazon Prime member, I frequently shop on Amazon. Unfortunately, there have been numerous issues with your operations in Türkiye recently. Customer service representatives assure us that they are addressing every problem, but no solutions are being provided. Many of the products we purchase ar...
I'm a paid Amazon Prime member who chose express delivery. I ordered something yesterday, and it said it would be delivered today. However, "Kolay Gelsin," the delivery company, has moved my delivery to Monday. This is their second time doing it! Previously, Kolay Gelsin delayed the delivery date fo...
On August 11, I placed an order on Amazon using the advantages of Prime membership for next-day delivery (Order No: 408-2023606-6793965). However, my package has still not been delivered, and I have not been contacted or informed in any way during this process. On the shipment tracking screen in the...
My Amazon orders never seem to reach my address. Instead, they are handed over to a courier company called Kolay Gelsin, which doesn’t even provide service in my city. Each time, I have to cancel my order. Despite this, Amazon continues to assign the same company for delivery. To make matters worse...
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