I ordered a Bioderma sunscreen from Amazon.com.tr, but it arrived damaged—completely burst open and leaking. I immediately initiated a return, and Amazon instructed me to send the product back, which I did. However, it’s been 14 days, and I’m still waiting for my refund. Every single day, I’ve contacted customer service, only to be given contradictory and misleading information.
At first, they told me the refund would be issued four days after they received the product. That didn’t happen. Then they said, “You’ll receive your money back on July 21st.” Again, nothing. Next, they told me it would be processed on July 23rd. Still, no refund. Today, I was told to wait until August 11th—nearly a full month later. This is unacceptable.
I’ve been shopping online for years, and I’ve never experienced this kind of delay or runaround. All I want is a prompt refund for a product that was delivered in a clearly unusable condition. Amazon needs to step up, honor its return policies, and process my refund immediately. I’m extremely disappointed in how this issue has been handled.
Amazon.com.tr siparişimi iade etmeme rağmen ücret iademi yapmadı ve 2 aydır oyalıyor. Dün de hesabı kapattılar. Yetkili biri yok mesaj ve mail yolu ile ulaşmaya çalışıyorum ama cevap veren yok. Hesabım niye kapandı ücret iadesi niye yapılmıyor anlamıyorum. 1019 tl lik lik ücret iademi istiyorum. Benim hesapımı neye dayanarak kapatıldı neden yetkili biri yok
I bought two mobile phones from Amazon TR on the 22nd and 23rd of July. The one I paid 7899 ₺ for on the 22nd never arrived, while the one I paid 6741 ₺ for on the 23rd was delivered. Despite initiating returns both online and over the phone, the refunds haven't been processed. They keep stalling, c...
I purchased a product from Amazon in October 2024 and returned it before it even reached me. However, my refund has still not been processed. Every time I call, they keep stalling me, saying I am under "Amazon’s guarantee," yet my money has not been refunded. I have provided all the necessary detail...
Hello. I bought a pair of binoculars from the same website that sold them, Amazon.com.tr. But I wasn't happy with how the binoculars worked, so I sent them back in the same perfect condition they arrived in and started the refund process. Surprisingly, the refund didn't happen. When I called custome...
I cannot receive a refund for a product or products that I do not own. I purchased a laptop from Amazon.com.tr, however owing to earthquakes in Malatya, we are currently in an emergency. Because of the earthquakes and our evacuation, the merchandise they supplied was returned as an unopened parcel w...
I recently purchased a product from Amazon, only to discover through a message from my bank that they had charged me much more than the listed price. Disturbed by this, I promptly returned the item. Amazon assured me that the refund of over 700 TL would be credited to my account within 24 hours. How...
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