On January 10, I purchased a Roborock Q8 Pro Max robot vacuum from the MediaMarkt Bursa Kent Meydanı store. On the same day I bought it, the device successfully mapped the house and completed one vacuuming cycle. However, when we tried to use the mopping function, it immediately started displaying a warning that said, “Please check the mop module, an object may be stuck.” After this warning appeared, not only did the mopping function stop working, but the entire device became unusable.
Even though the product was only two days old, I took it back to the store where I purchased it and explained the situation. The MediaMarkt staff implied that the device might have been dropped and suggested that the problem could be our fault, which felt accusatory. In reality, we handled the product with extreme care from the very beginning. The issue occurred immediately when switching to mop mode, right after the first and only vacuuming use. When we compared it with a display model in the store, it was clearly noticeable that the mop module on my device was loose, and that it had been this way since the moment it was taken out of the box.
Despite all of this, a staff member named Mr. S*** at the Bursa Kent Meydanı MediaMarkt location** stated that an exchange or refund was absolutely not possible and that the product could only be sent to service. As a result, I was forced into a service process for a product that was only two days old, and my device is currently at the service center. Even though the defect was clearly not caused by me, my request for a refund or replacement with a non-defective product was ignored, which has caused me serious inconvenience.
My invoice number is K102026000000016. For this product, which I believe is defective, I am requesting a refund and expect my grievance to be resolved as soon as possible.
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