Despite my active Amazon Prime membership, I am unable to benefit from the next-day delivery service, which is one of the main Prime privileges. On Sunday, September 7, I placed an order (Order No: 404-3689238-7211522) totaling ₺1,870 to be delivered to my address in Bursa/Yıldırım. Although I selected the next-day delivery option for this order, my items were not delivered on the promised date. In fact, I have faced similar delivery delays with several of my recent orders, and on one occasion, I even had to cancel an order because of this issue. For this particular order, I urgently needed the products, as I am traveling abroad tomorrow and will no longer be able to take them with me. When I contacted customer service, they only expressed their regret but did not provide any concrete solution. My order has already been invoiced, and the invoice has been issued. Since I did not receive the service that Amazon Prime is supposed to guarantee, I have been left in a difficult situation. I kindly request compensation for the inconvenience caused by this delay, as well as a refund of the amount I paid.
On August 11, I placed an order on Amazon using the advantages of Prime membership for next-day delivery (Order No: 408-2023606-6793965). However, my package has still not been delivered, and I have not been contacted or informed in any way during this process. On the shipment tracking screen in the...
As part of my Amazon Turkey Prime membership, I shop at the Fatih, Istanbul address with a one-day delivery guarantee for which I pay a monthly fee of ₺50. However, almost every order I place, especially the one dated September 15, 2025, with order number 408-2586997-6459509, is not fulfilled. My or...
I became a Prime member through Amazon and placed my order trusting the promise of next-day delivery. However, today my order was not delivered on time due to an issue with Aras Kargo. I have been waiting since noon, and despite contacting customer service, no solution was provided—I was only stalle...
Amazon.com.tr Order No. 405-4911578-4977105. I returned a product I purchased internationally, but it's been almost a month, and I still haven't received a refund. I couldn't use DHL because they had an agreement in place, and DHL wasn't available where I was. An Amazon customer service representati...
As a Prime member, I shifted almost all of my online shopping to Amazon TR due to their One-Day Delivery service. However, in my last two orders, the promised delivery time of one day was not met. In one instance, the courier allegedly came to deliver but couldn't find me at home, despite the fact t...
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