I purchased the Puma Future 7 Match FG/AG football boots on Amazon and used them only during training sessions and matches. However, within just six months, the sole started to come apart, rendering the shoes unusable. I chose this product trusting both the Puma brand and Amazon’s reliability. Customer service specifically assured me that the product would be under warranty for two years as long as there was no intentional damage. Despite this, when I initiated a return request, I was told it was rejected because the product was “overused.” I find this excuse arbitrary and contrary to Consumer Rights—after all, what’s more natural than using football boots for their intended purpose? These boots were made to be worn, not displayed. Their rapid deterioration is clearly a quality issue. Amazon’s refusal to honor the warranty and failure to support the product completely disregards customer satisfaction. Furthermore, being told it was covered and then having that assurance revoked has severely damaged my trust. As an Amazon Prime member, I do not accept this treatment. This situation does not align with either Puma’s reputation or Amazon’s guarantee. I demand a reassessment of the product and a rightful replacement without further delay.
I made a purchase of what was claimed to be an authentic pair of Puma sneakers from Amazon.com.tr, sold directly by Amazon. However, I have been consistently experiencing cracks in the leather of the shoes. Seeking a solution, I reached out to Puma, only to be redirected back to Amazon, the authoriz...
I purchased a pair of Adidas shoes from Amazon Turkey approximately 6 months ago. After about 5 months of regular use, the sides of the shoes started to tear. I contacted Amazon customer service and returned the product for inspection. However, it was sent back to me with the explanation that the da...
In July, I purchased a pair of Under Armour shoes from Amazon, worth ₺2,363. My order number is 402-5365379-6535506. Despite barely wearing the shoes, they quickly developed a tear on the left side. There were no issues when I received them, but this tear appeared later. I made the purchase based on...
On April 29, 2023, I purchased Puma Rebound Joy Shoes from the seller Amazon.com.tr on Amazon. When the shoes arrived, they did not have the original box, and there was no label on them. Although Amazon convinced me at that moment that they were authentic, the poor quality of the product became appa...
I purchased a pair of Columbia Fairbanks shoes from Amazon.com.tr six months ago. Despite wearing them only 5-6 times for daily use, the shoes have started to split at the sides. I contacted Amazon.com for assistance regarding the product's condition, but I haven't received a satisfactory response. ...
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