On May 26, 2025, I ordered an Ultenic U10 Pro Cordless Upright Vacuum Cleaner (White), which has 2 years of Amazon protection, from Amazon Türkiye for my family living in an earthquake zone in Adıyaman. Order number: 405-3931917-5574709. The product was used for about 40 days without any problems, but at the end of this period, despite the battery being full of parts, the vacuum cleaner started to run out of battery after not even 5 minutes of operation. I think this may be a problem caused by the battery being stored in storage for a long time. The product has won different awards and despite extensive testing, the problem persisted. The charge, which used to take 15-25 minutes on first use, is now taking less than 5 minutes. I contacted Amazon customer service and requested a replacement. I sent the product for a refund, but after an inspection at the warehouse, my exchange request was rejected due to a user report. However, there is no evidence of user misuse of the product. The explanation email from Amazon did not provide clear information about the cause of the problem. I purchased the product from Amazon and it comes with both an invoice and a two-year warranty. I paid a total of ₺6,005.55. The seller and shipper are Amazon. I request a replacement for the product, which is under warranty. I request that this grievance be resolved.
I recently made a purchase of two Kalado wireless upright vacuum cleaners from Amazon.com.tr. The order number for this purchase is 406-8183676-1723550. At first glance, everything appeared to be in order as the products were being prepared for shipment. However, unexpectedly and without any advance...
To Whom It May Concern, I am filing this complaint with Amazon USA because I have been unable to resolve a refund issue with Amazon Turkey (Amazon.com.tr). Despite multiple contacts with their customer service, the problem remains unresolved and Turkish consumer protection laws have been ignored. On...
Approximately two months ago, I purchased a vacuum cleaner from Amazon. The item arrived damaged, and I returned it to Amazon for an exchange. However, Amazon rejected the request. I decided to fix the damaged part myself and use the vacuum cleaner. It has been over 40 days since I requested the pro...
On September 22, I ordered a vacuum cleaner and another device from Amazon.com.tr, which were supposed to be shipped from abroad. The product was dispatched on the same day, and on Saturday, September 30th, I received a call from the cargo company "Kolay Gelsin." They informed me that they don't mak...
I purchased a Philips vacuum cleaner from Amazon.com.tr on July 16. With one cat and one dog at home, I needed a reliable vacuum, but to my dismay, it broke down after just two weeks. I immediately contacted Amazon, hoping for a swift replacement, but to my surprise, they have not delivered my produ...
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