I'm really not comfortable with the recent changes Amazon.com has made to their return process. What was once a smooth and effective process has now turned into an unreasonably lengthy one. After deciding to return a product, the package arrives at Amazon promptly, but because of warehouse delays, the return process may now take as long as 14 days. This results in an uncomfortable delay and suggests that prioritizing customer satisfaction has taken a backseat. The process used to be faster and simpler. It appears that Amazon is shifting towards the slower methods seen on other shopping platforms in Turkey, which is quite disappointing. I hope they rethink this change and restore the quicker, more effective system that users valued.
I have been using Amazon.com.tr intensively since it first entered Turkey. However, my recent experiences show that the Turkish branch of this company has started to exhibit the attitudes of established e-commerce companies in our country. In other words, they've stopped being customer-focused and h...
Amazon.com.tr can no longer maintain its quality as before. Although the delivery date of the product I bought on March 16 is March 24, I still have not received it today, April 4th. The product seems to have been delivered to the cargo on March 20, but then there is no action. Although I contacted ...
Be careful when shopping on Amazon.com.tr. Even if a product is listed as "Shipped by Amazon, next-day delivery," the delivery date can suddenly change without notice. Customer service brushes off complaints with generic excuses like high demand. If next-day delivery is not guaranteed, don’t adverti...
Amazon had been running smoothly for me until this year. In fact, I had rarely, if ever, needed to return a product. However, it seems like I've had to return almost every item I've ordered in the last six months. The products are used and damaged when they arrive. To make matters worse, the last ba...
I have been facing several issues with Amazon recently, particularly with Amazon Turkey, which seems to lag far behind its counterparts in countries like Germany, the USA, and Italy in terms of service quality, feedback, and response times. For example, a product I bought for ₺6,600 dropped in price...
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