We traveled on your Istanbul - Amsterdam flight on 23.06.2025. Our Yoyo brand foldable cabin type baby stroller belonging to our 3-year-old child was kept ready by us to be taken into the cabin on this flight as in all our flights. Although there was enough space on the plane, it was not taken into ...
I wanted to make changes to my plane ticket, which I purchased earlier the same day, but Ajet told me that I couldn’t make any changes and that I would be charged a fee if I tried. I reminded them that I was still within the 24-hour period during which changes and cancellations are legally allowed, ...
I bought a ticket for a 10:00 flight from Sabiha Gökçen to Ankara on 15.05.2025 and arrived at the airport well in advance without any issues. However, I was informed that the aircraft type had been changed and that 20 passengers, including myself, would not be allowed to board. They said compensati...
I took a flight with AJet and my luggage was damaged. At the airport, I went to the relevant department and filled out a form to request compensation. For about a week now, I haven’t been able to perform any actions through the system. Every time I call customer service, they just say there’s an ong...
On Monday, June 23, my family and I—six people in total—were supposed to fly from Belgrade, but we were never allowed on the AJet flight because we couldn’t complete the check-in process through their app or website. No matter how many times we tried, the system refused to work, and there was no pro...
On June 26, 2025, I traveled with my daughter using AJet tickets booked under the same PNR: 2ZF8P. Despite being on the same reservation, we were assigned separate seats. This was already frustrating, but what happened next was unacceptable. When we boarded the plane, the cabin crew did their best ...
Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...
On June 23, 2025, I purchased a single PNR, baggage-transfer included ticket from AJET for a flight from Hatay to Istanbul with a connection in Ankara. However, the experience turned into a chain of customer grievances. Flight VF4205 from Hatay to Ankara was delayed at departure and, without any cle...
We bought a four-person ticket from AJet through Booking.com. There’s no issue with three of the passengers, but the fourth person—the children's mother—cannot check in. Her name is “Nurgül,” but in the AJet system, it appears as “Nurguel.” Because of this, we’re getting an error saying the name, ID...
I purchased plane tickets from AJet for my family and me. Even though I correctly entered the ID information for my daughter, who is over 2 years old, the system issued a lap infant ticket, treating her as a baby under 2. When I informed the staff of the situation before boarding, they told us we co...
I purchased a ticket for my son on the 26.06.2025 AJet flight departing from Sabiha Gökçen at 01:00 and arriving at Çukurova Airport at 02:35. Due to a change in his school schedule, we wanted to change the ticket. Although we offered to pay the fare difference, we were asked to pay more than the co...
While waiting in the check-in line 50 minutes before our Ajet flight, the ticket office staff took our IDs but began assisting another passenger instead. After 15 minutes, they canceled our tickets, claiming the system was down. We were shocked, especially since we had arrived well before the check-...
AJet Airlines is charging an exorbitant fee for pet transportation. I was asked to pay €98 to transport my 4 kg Chihuahua in a backpack-style soft carrier on a flight from Vienna to Istanbul. There is even an option to place the carrier under the front seat, yet the cost remains the same. My own tic...
Flight: Cairo-Istanbul, June 12, 2025, 04:30 I arrived at Cairo Airport 2 hours early, checked in successfully, passed immigration, but Ajet denied boarding to me and 25+ other passengers at the gate. They admitted giving our seats to passengers WITHOUT reservations. THE ORDEAL: Forced to wait 7 HOU...
On May 17th, I purchased a ticket from Ajet Airlines for a flight on May 30th at 13:00 from Sabiha Gökçen Airport to Pristina, Kosovo Since I planned to travel using my Serbian passport, I contacted Ajet customer service to confirm if my documents were sufficient. They advised me to consult the Koso...
Dear AJet Representatives, I am writing to formally express my dissatisfaction and request compensation regarding flight VF3307 scheduled for May 27, 2025, from Samsun Çarşamba to Istanbul Sabiha Gökçen Airport. The flight was initially delayed by 20 minutes, then 35 minutes, and eventually by 1.5 h...
On May 28, 2025, my Moscow–Ankara flight booked through Ajet was canceled for vague “operational reasons.” Despite repeatedly asking, I received no clear explanation. After the cancellation, Ajet provided no written or verbal information, nor any assistance for accommodation, food, or basic needs. W...
I tried buying tickets through Ajet.com three times. Each time, money was deducted from my account, but I never received any tickets. This isn’t the first time this has happened—it happens regularly and causes serious problems for me. When I called customer service to request a refund, they told me ...
I got to the airport an hour early for my Ajet flight, feeling confident I had enough time, but things quickly spiraled into chaos. The staff guided me to the incorrect area and made me wait, only to tell me—just 30 minutes before departure—that I had "missed" my flight. Rather than admitting their ...
Dear Sir/Madam, On May 25, 2025, when I approached the Ajet ticket counter to purchase a ticket, I, as a person with a disability, attempted to exercise my legal right to receive priority service as granted under Law No. 5378 on the Rights of Persons with Disabilities and its associated regulations...
On May 21, 2025, during the transfer from Gate 408B to the plane on Ajet SAW-BAL flight, the air conditioning of the Cobus3000 183 bus did not work. We were made to wait in the heat like refugees, contrary to human dignity. When we reached the plane, the doors opened but the officer said we should n...
On May 18, 2025, we had a connecting flight from Batman to Ankara and then from Ankara to Alanya. Due to my child’s ID being lost, we had to cancel ou...
AJet kept creating errors on the pages to avoid selling the ticket it initially offered. I selected tickets for one adult and one child for ₺1850. I entered the user and payment information, but the site kept giving an error at the code verification stage. Within a few minutes, the ticket price incr...
I traveled with AJet from Iğdır to İzmir with a stopover in Istanbul. The flight from Iğdır took off with a one-hour delay. When I arrived in Istanbul, it was 19:05—and my connecting flight to İzmir had already departed at exactly 19:05. Although the layover time should have been sufficient under no...
