On March 21, I attempted to send a payment of approximately $70 (2,275 TL) to a company via Wise. However, I canceled the transaction shortly afterward, so I expected the amount to be refunded to my ING Bank card. Despite the time that has passed, the money has neither been returned to my card nor h...
On January 16, my Wise account was closed due to an alleged violation of terms. However, no clear explanation was provided about which rule I violated, and I still do not know the reason. At the time my account was closed, I had a balance of €5,600 in it. Wise representatives informed me that this ...
On March 18, 2026, at 5:15 PM, I initiated a transfer of approximately $165 (5,300 TL) from my Enpara account via Wise to send money to the United Kingdom. Wise provided an IBAN belonging to Fibabanka through Moka, and while making the transfer from Enpara, I entered the reference code “p21143981” i...
In September 2025, two unauthorized withdrawals were made from my Ziraat Bank account without my knowledge or consent. These transactions were carried out via Wise using a virtual IBAN that was opened in my name without my authorization and processed through the Moka United infrastructure. A total o...
On February 16, 2026, I transferred €2,000 from my Ziraat Bank euro account to my Wise account. Parts of the transfer were processed the same day—first €1,000 and then €500. The following day, €200 was returned to my Ziraat account. However, the remaining €300 has been missing for 23 days. I previo...
On February 19, 2026, at around 2:00 PM, a transfer of $2,900 was sent to me via Wise from my VakıfBank account in Diyarbakır, Turkey. Although the amount expected to be credited to my account appears as $2,836 in my Wise account, several days have passed and the money has still not been transferred...
I purchased a “mini camera” through the Wise website. Later, I decided to return the product and sent it back on January 5 using the provided return barcode. Although my return is marked as “canceled” in the system, several days have passed and I still have not received any refund. During this time,...
On January 8, 2026, I made a €50 transfer via Wise to my Sparkasse account in Germany, and this amount was credited to my account. However, when I checked my Sparkasse account, the same transaction appears to have been processed three times, showing three separate €50 entries. Out of these, only on...
My Wise business account, registered in Canada, was suddenly deactivated on 8 December without any explanation being provided. Along with the deactivation, my USD balance of approximately $400–500 was blocked and I was not given any clear information about the reason. When I tried to understand what...
My Wise account has been frozen for an unreasonably long time. Two weeks ago, Wise informed me that the delay was caused by a technical issue, yet my account is still blocked and no progress has been made. I submitted all requested documents, and I even filed a formal complaint, but I have not recei...
On September 24, I made a transfer of 310 euros to my Ziraat Bank account through the Wise app. I paid approximately 30 euros in fees during the process. However, despite the time that has passed, the transferred amount has still not reached my bank account. When I contacted Wise customer service a...
About 10 hours ago, I made a transfer of 270 GBP from the Wise website to my Garanti Bank account in Turkey. However, despite the time that has passed, the money has still not arrived in my account, and I have not received any error message. This is the first time I have experienced such a delay. I...
Today, I tried to log in to my Wise account using my usual email and password, but I received a message saying something is wrong with my login details. These have always been my correct login credentials for my Wise account, so I don’t understand what the problem is. The last time I accessed my acc...
I made a money transfer of €200 from Belgium to Turkey through Wise, converting it from EUR to TRY. The transaction was completed four hours ago via the mobile app. The recipient’s İş Bankası account information was entered correctly and verified, yet the funds have still not arrived in the recipien...
On October 14, 2025, I received an email from Wise stating that a refund of $7,064 would be transferred to my Yapı Kredi Bank account. However, despite the time that has passed, the refunded amount has still not been credited to my account. I contacted Wise customer support, and they provided me wi...
I am writing to report a serious issue concerning a money transfer sent to me via Wise. On October 14, 2025, a transfer was made from the UK to my İş Bankası (Turkey) account in GBP. The Wise app shows the status as “Transfer successfully sent to recipient’s bank (İş Bankası Turkey),” yet as of Octo...
I made an international money transfer in INR through the Wise app, but it has been three days, and the recipient still hasn’t received the funds. I even checked with the recipient’s bank using the transfer receipt, yet they confirmed that no payment has arrived. Now, Wise has initiated a recall pr...
On October 4, 2025, I made a money transfer of €600 via Wise. My transaction number is #1753533076. I sent the money to Bunq bank in the Netherlands. However, the recipient canceled the transfer, and my money has not been refunded. I have contacted Wise customer service numerous times, but I have no...
On October 4, 2025, I made a 600 EUR transfer through Wise (Transaction ID: #1753533076) to a Bunq Bank account in the Netherlands. However, the recipient canceled the transfer, and despite that, my money has not been refunded. I have contacted Wise customer service multiple times, but I keep recei...
On October 6, 2025, a transfer of 3,159.40 EUR was sent to my VakıfBank Euro account in Turkey through Wise (Transfer Reference No: #1756612641). The sender’s name is A Y****, and the last four digits of my IBAN are 3367. It has now been nine days, and the funds have still not arrived in my account...
Dear Wise Customer Support, I am writing to formally raise a complaint regarding the sudden and unjustified blocking of my Wise account. I have been a customer of Wise because of its reputation for transparency, reliability, and user-friendly services. However, the recent action taken against my acc...
On July 8–9, 2025, I made three high-value transfers via Wise — two to my own Ziraat Bank account and one to my mother’s Ziraat Bank account. Even though four months have passed, none of these transfers have reached the intended bank accounts. Throughout this process, Wise repeatedly requested addi...
On September 11, 2025, I created a Wise account and requested a Turkish investment IBAN. Shortly after, I received what appeared to be an email from Wise, providing an IBAN under the name E* D****. Believing it was legitimate, I transferred ₺10,000 from my Enpara account to that IBAN (Receipt No: 20...
Wise is a global money transfer and foreign exchange financial technology company. The company was founded in 2010 with the goal of simplifying and enhancing the competitiveness of international money transactions.
Wise offers personal and business accounts, multiple currency wallets, and debit cards, among other options. Wise facilitates cost-effective international money remittances to more than 80 countries and 60 currencies.
Wise also offers a transparent pricing structure, so customers are aware of the total cost of their transactions beforehand. Wise also allows users to store and convert multiple currencies within the same account, which simplifies international travel and business transactions.
Wise is active in a large number of countries, including the United Kingdom, the United States, Australia, Canada, and many European and Asian nations.
