AJET Refused Full Refund After I Missed My Transfer Flight

On June 23, 2025, I purchased a single PNR, baggage-transfer included ticket from AJET for a flight from Hatay to Istanbul with a connection in Ankara. However, the experience turned into a chain of customer grievances. Flight VF4205 from Hatay to Ankara was delayed at departure and, without any clear explanation, was redirected to Kayseri instead of Ankara. After a further delay due to refueling in Kayseri, we arrived in Ankara after 17:30, while my connecting flight had already departed at 14:55. Upon landing at Esenboğa Airport, ground staff hastily directed me to a flight scheduled at 18:00. However, this suggestion was unrealistic because my ticket was a transfer ticket and my baggage was entrusted to the airline for transfer. Despite this, the staff refused to transfer my baggage to the new flight, forcing me to personally collect my luggage and wait for an hour. As a result, I missed the initially suggested flight. Later, I found out that the “20:00” flight I was redirected to was actually scheduled for 21:40. At that point, I was left with no choice but to continue my journey by road. All these disruptions were due to the airline’s failures in scheduling, communication, and operations. Nevertheless, AJET disregarded the fact that my journey was effectively incomplete and refused my request for a full refund, only offering partial reimbursement against submitted receipts. Moreover, to verify the airline’s claim of “adverse weather conditions,” I reviewed the official METAR flight report for Esenboğa Airport. The report showed clear visibility, normal wind conditions, and no meteorological factors preventing landing at the relevant time. Throughout this ordeal, I lost time, incurred additional transportation costs, and suffered disruption to my travel plans. I expect my refund request to be processed promptly and in full. Otherwise, I will pursue my legal rights.