Ajet Damaged My Cabin Stroller and Ignored My Complaint
We traveled on your Istanbul - Amsterdam flight on 23.06.2025. Our Yoyo brand foldable cabin type baby stroller belonging to our 3-year-old child was kept ready by us to be taken into the cabin on this flight as in all our flights. Although there was enough space on the plane, it was not taken into the cabin, it was said that it would be taken under the plane and delivered upon landing. However, the baby stroller was not delivered upon landing and was sent with other luggage. The baby stroller that came with our suitcases was seriously damaged and became unusable. We immediately had a report drawn up regarding the issue, and also made the necessary application through the AJET Baggage Tracking System. We uploaded all the documents and visuals to the system completely, and despite our repeated written communications, no response was received. A repair invoice was requested; however, since the baby stroller cannot be repaired abroad and the repair of this product is technically impossible, this request has also caused us grievances. Although the purchase invoice has been sent to you, we still have not been able to reach a solution. During our approximately two-week trip abroad, we experienced great difficulties with our child due to the broken stroller. This situation has strained our family not only physically but also emotionally. During this entire process, Ajet's lack of support for its customers, lack of communication and failure to produce a solution are unacceptable. We demand that this grievance be resolved as soon as possible and that the cost of the damaged product be paid to us. Otherwise, we would like to inform you that all necessary legal applications (Consumer Arbitration Board, General Directorate of Civil Aviation, Ministry of Transportation, etc.) will be made and these processes will be shared with the public.
File No: 2500044104 / ddp AMSVF11358
