I purchased a Nestlé milk chocolate with Antep pistachio on January 13, 2026. When I opened the product on January 17, 2026, in front of my friend, a worm/larva-like living organism came out of the chocolate. The expiration date on the package is March 27, 2026, and the product code is 8690632762128. The photographs I took clearly and unmistakably document the situation.
This incident is extremely serious and unacceptable in terms of food safety. I could easily have consumed this product without noticing the contamination. I have a severe allergic condition, and if I had eaten this chocolate in this state, I could have suffered an anaphylactic reaction. The nausea and shock I experienced in response to an incident that directly threatens human health are self-evident. In addition, I felt deeply embarrassed and distressed because this happened while opening the product in front of my friend.
It is scandalous that a global brand would allow such a serious failure in hygiene and quality control. My sole and direct counterpart in this matter is Nestlé, as the manufacturer of the product. I request an urgent investigation into whether this contamination occurred during production, packaging, or storage, a clear and written explanation, and that my grievance be immediately remedied, taking into account the psychological, health-related, and reputational impact this incident has had on me.
I also demand that comprehensive quality and hygiene controls be carried out to ensure that similar incidents do not occur again. Otherwise, I state that I will escalate this matter to the Consumer Arbitration Committee, the Ministry of Agriculture and Forestry (Alo 174), and all other relevant authorities, and that I will share the entire process publicly.
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