Ajet Airlines - 25+ Passengers Denied Boarding After Check-In
Flight: Cairo-Istanbul, June 12, 2025, 04:30 I arrived at Cairo Airport 2 hours early, checked in successfully, passed immigration, but Ajet denied boarding to me and 25+ other passengers at the gate. They admitted giving our seats to passengers WITHOUT reservations. THE ORDEAL: Forced to wait 7 HOURS at airport for luggage return. No food, accommodation, or clear information provided. Finally told we're denied boarding with no solution 36+ hours later: STILL no rebooking or response VIOLATIONS: Breach of contract - confirmed tickets dishonored Gave our seats to walk-in passengers Mass operational failure affecting 25+ passengers 7-hour detention without proper care Zero compensation or alternative flights offered Customer service tells me to "contact the airport" - refusing responsibility DAMAGES: Original ticket cost 7 hours trapped at airport Additional accommodation in Cairo Missed appointments in Istanbul Emotional distress for all affected passengers ATTEMPTS TO RESOLVE: Multiple calls to Ajet - they refuse to help and redirect me to airport. The airport cannot issue Ajet tickets! Over 36 hours of trying to get ANY response. DEMANDS: Immediate rebooking at no cost Full compensation per aviation regulations Reimbursement for all expenses Written explanation of this mass failure Compensation for 7-hour airport ordeal This is unacceptable. 25+ passengers abandoned after check-in, seats given to non-booked passengers, 7 hours wasted at airport, and complete refusal to take responsibility. If not resolved immediately, I will escalate to: Turkish/Egyptian Aviation Authorities Consumer protection agencies Legal action (considering class action) Media outlets I have boarding passes, photos of stranded passengers, call logs, and other affected passengers ready to confirm this mass service failure. Ajet must explain how they denied boarding to 25+ checked-in passengers and provide immediate resolution.
