Flight: Cairo-Istanbul, June 12, 2025, 04:30 I arrived at Cairo Airport 2 hours early, checked in successfully, passed immigration, but Ajet denied boarding to me and 25+ other passengers at the gate. They admitted giving our seats to passengers WITHOUT reservations. THE ORDEAL: Forced to wait 7 HOURS at airport for luggage return. No food, accommodation, or clear information provided. Finally told we're denied boarding with no solution 36+ hours later: STILL no rebooking or response VIOLATIONS: Breach of contract - confirmed tickets dishonored Gave our seats to walk-in passengers Mass operational failure affecting 25+ passengers 7-hour detention without proper care Zero compensation or alternative flights offered Customer service tells me to "contact the airport" - refusing responsibility DAMAGES: Original ticket cost 7 hours trapped at airport Additional accommodation in Cairo Missed appointments in Istanbul Emotional distress for all affected passengers ATTEMPTS TO RESOLVE: Multiple calls to Ajet - they refuse to help and redirect me to airport. The airport cannot issue Ajet tickets! Over 36 hours of trying to get ANY response. DEMANDS: Immediate rebooking at no cost Full compensation per aviation regulations Reimbursement for all expenses Written explanation of this mass failure Compensation for 7-hour airport ordeal This is unacceptable. 25+ passengers abandoned after check-in, seats given to non-booked passengers, 7 hours wasted at airport, and complete refusal to take responsibility. If not resolved immediately, I will escalate to: Turkish/Egyptian Aviation Authorities Consumer protection agencies Legal action (considering class action) Media outlets I have boarding passes, photos of stranded passengers, call logs, and other affected passengers ready to confirm this mass service failure. Ajet must explain how they denied boarding to 25+ checked-in passengers and provide immediate resolution.
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
I booked a flight with AJet (Flight VF3074, Istanbul to Izmir, February 7, 2025), only for it to be canceled just two days before departure due to vague “operational reasons.” With no alternative flights available, I had no choice but to cancel my ticket. I planned my entire trip around this flight...
Dear AJet Representatives, I am writing to formally express my dissatisfaction and request compensation regarding flight VF3307 scheduled for May 27, 2025, from Samsun Çarşamba to Istanbul Sabiha Gökçen Airport. The flight was initially delayed by 20 minutes, then 35 minutes, and eventually by 1.5 h...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
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