On June 26, 2025, I traveled with my daughter using AJet tickets booked under the same PNR: 2ZF8P. Despite being on the same reservation, we were assigned separate seats. This was already frustrating, but what happened next was unacceptable.
When we boarded the plane, the cabin crew did their best to assist us and tried to make the situation easier. However, the ground staff was shockingly unprofessional and completely unhelpful. Instead of resolving the seating issue, they crossed out my original seat on the ticket and forced me to sit in the very back of the plane—far from my child.
Even worse, one of the ground staff members acted in a threatening manner and made mocking comments in front of other passengers, humiliating me publicly. This kind of treatment is absolutely unacceptable, especially from an airline I trusted.
I demand an official explanation and apology from AJet for both the seating failure and the disrespectful behavior of their ground personnel. I expect a prompt response and corrective action. No customer should ever be treated this way.
On September 18, 2025, I was scheduled to travel with my 3-year-old child on Ajet flight VF3270 from Istanbul Sabiha Gökçen to Malatya. During check-in, I was assigned a seat in row 20, while my child was placed in row 25. It is absolutely unacceptable to seat a 3-year-old child separately from thei...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...
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