I purchased plane tickets from AJet for my family and me. Even though I correctly entered the ID information for my daughter, who is over 2 years old, the system issued a lap infant ticket, treating her as a baby under 2. When I informed the staff of the situation before boarding, they told us we couldn’t fly that way and that we needed to purchase a new ticket. As a result, I had to buy another ticket for my daughter, costing ₺5,000. The mistake was definitely not mine, but despite all my warnings, no solution was offered. Unfortunately, the party responsible for this issue is Ajet, and I demand compensation for my loss.
AJet Airlines treated my elderly and disabled relative with complete disrespect. We paid an extra ₺2,000 to select a premium seat specifically for comfort and accessibility. However, once onboard, AJet staff reassigned the seat without our consent—assuming that because the passenger was elderly, the...
AJet kept creating errors on the pages to avoid selling the ticket it initially offered. I selected tickets for one adult and one child for ₺1850. I entered the user and payment information, but the site kept giving an error at the code verification stage. Within a few minutes, the ticket price incr...
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...
On 29.01.2025, at 10:40, I purchased tickets for myself and my two children from Ajet to go to Dusseldorf Airport from Istanbul Sabiha Gökçen Airport. I completed my online check-in procedures on January 28. After arriving at the airport at around 08:30 on January 29, I quickly completed my ticketin...
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