Ajet delayed my flight for 8 hours without compensation; how can I file a formal complaint effectively?

I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...

Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger details: Name: Zahra S***; Booking Reference: 1088-288-198; Date of Travel: 8–9 Au...

I experienced a great victimization on the flight I had to make with Ajet company from Çukurova Airport to Sabiha Gökçen Airport at 21:55 on the night of September 27. The plane took off 15 minutes late, but the real problem started after landing. We landed in Sabiha Gökçen about half an hour ago, b...

Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger: • Name: Zahra S***  • Booking Reference: 1088-288-198 • Date of Travel: 8–9 Augus...

On August 31, 2025, during my Ajet flight VF504 from Stockholm to Ankara, I experienced a serious delay. Although the scheduled departure time was 17:25, the flight did not take off until 21:00. During this period, I was not given any information. The delay lasted a total of 3 hours and 35 minutes, ...

On August 16 at 11:40 AM, I was scheduled to fly from Zurich Airport to Sabiha Gökçen Airport on Ajet flight VF54. Unfortunately, the flight was delayed by 1 hour and 30 minutes because of an issue with incorrect baggage loading. This kind of mistake should not happen on an international flight wher...

Ajet is the worst brand in Türkiye. It's an airline that should absolutely be avoided, never even considered. It shouldn't be managed this badly. Amateurs, constantly the same problems, departures outside the stated time, and every time I buy a ticket, it's delayed by 1-2 hours. If the delay they sp...

Dear Sir/Madam, I am writing to express my deep disappointment and concern regarding the events that took place during AJet flight VF3097 from Bodrum (BJV) to Sabiha Gökçen (SAW) on the evening of Sunday, July 28, 2025. While the initial 3-hour delay was frustrating enough (first announced as 40 min...

On Friday, July 25, 2025, we booked connecting flights for 3 passengers from Ankara (ESB) to Istanbul (SAW) to Dubai (DXB). We planned everything in advance — obtained our visas, packed our luggage, and prepared for our trip. However, AJet informed us that flight VF3007 from Ankara to Istanbul, orig...

I traveled with AJet from Iğdır to İzmir with a stopover in Istanbul. The flight from Iğdır took off with a one-hour delay. When I arrived in Istanbul, it was 19:05—and my connecting flight to İzmir had already departed at exactly 19:05. Although the layover time should have been sufficient under no...

The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...

My flight VF153 with PNR code 2G7DQQ, which was scheduled to depart from Istanbul Sabiha Gökçen to Ercan Airport at 06:45 on April 5, was delayed for about 4 hours and we could only board the plane at 11:00. Moreover, there was only half an hour between the announcement of the new departure gate and...

We purchased three tickets from Ajet for the flight with PNR number 2HB9EE, scheduled for September 10, 2025. The flight was supposed to depart from Ankara at 19:55 and arrive in Erzurum at 21:15. However, due to bad weather, the plane landed in Elazığ instead of Erzurum. Strangely, while our flight...

I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...

The Ajet flight scheduled at 12:05 from Antalya to Sabiha Gökçen Airport was canceled after passengers were kept waiting inside the aircraft for about an hour and a half without even being offered water. The cabin crew gave no clear explanation during this time, which only added to the confusion and...

On March 29, 2025, my flight that was supposed to depart at 14:55 ended up being delayed for 3 hours. It was incredibly frustrating to watch another AJet flight, set to leave just half an hour after mine, take off right on schedule while we were left in the dark, waiting without any clear communicat...

On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...

I’m incredibly frustrated with AJet’s ongoing delays and disrespectful treatment of passengers. Every flight seems to be either delayed without proper explanation or blamed on the usual excuse of “technical issues,” leaving passengers stuck waiting inside the plane for over an hour. It’s become a pa...

Flight 2FBDZ7 was a nightmare from start to finish. The Antalya to Istanbul leg was on an old, uncomfortable plane. It took 1.5 hours, the cabin was hot, and not even a single drink was served. But the real disaster was the Istanbul to Hurghada flight. We were seated in row 4A and 4C, and suddenly 8...

I had a round-trip Ankara-Paris flight with Ajet Airlines ticket number 2042420993384 with a connection in Istanbul. We missed the Istanbul-Ankara flight because our Paris-Istanbul flight dated January 25, 2025 was delayed. For this reason, we had to take the Istanbul-Ankara flight on January 26, 20...

I bought five tickets for my family, including my two daughters under 20. Ajet did not inform us about the new e-visa regulations for my daughters' age and allowed us to travel to SAW. Upon arrival, we discovered that their e-visas were not accepted, forcing me to send them back home at my own expen...

On January 31, 2025, we flew to Samsun with Ajet. However, the Zamzam water recorded on our visa was not delivered to us. No one has provided a proper explanation, and the lack of communication from the airline is frustrating. We were assured at the departure airport that all checked-in items would ...

On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about the early departure through any communication channels such as SMS or email. When I asked the gate officer how a flight could leave before its scheduled time, they dism...

I boarded flight VF4089 to return to Ankara. As the plane was preparing to land in Ankara, the pilot announced that due to weather conditions, they were unable to land and would have to make an emergency landing in Kayseri. Upon landing in Kayseri, it was announced that they were expecting an improv...

Dear Sir/Madam, On January 19, 2025, my Ajet flight from Russia was delayed by 45 minutes, causing me to miss my connecting flight to İzmir. Due to this delay, I was unable to arrive at work on time despite taking only a half-day leave. As a result, I was forced to take an entire day of unpaid leave...