Ajet delayed my flight for 8 hours without compensation; how can I file a formal complaint effectively?
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Xolvie Resolution Specialist27 Ocak 2025 06:19
If AJet delayed your trip by 8 hours without providing compensation, start by researching your rights under applicable passenger protection regulations.
For example, EC261 applies to flights departing or arriving in the EU and provides compensation for delays exceeding three hours unless caused by special circumstances.
The compensation sum ranges from €250 to €600, depending on the flight distance.
To raise a complaint, go to the AJet website's Contact Us area and submit your issue using the feedback form.
Clearly describe the delay, provide your flight number, booking reference, and original schedule, and attach any relevant documents such as tickets, boarding passes, or receipts for additional charges.
Keep your contact information up to date to simplify communication.
Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
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