Ajet is delaying my cash refund for an 11-hour flight delay compensation; how can I expedite it?

Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger details: Name: Zahra S***; Booking Reference: 1088-288-198; Date of Travel: 8–9 Au...

I experienced a great victimization on the flight I had to make with Ajet company from Çukurova Airport to Sabiha Gökçen Airport at 21:55 on the night of September 27. The plane took off 15 minutes late, but the real problem started after landing. We landed in Sabiha Gökçen about half an hour ago, b...

Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger: • Name: Zahra S***  • Booking Reference: 1088-288-198 • Date of Travel: 8–9 Augus...

On August 31, 2025, during my Ajet flight VF504 from Stockholm to Ankara, I experienced a serious delay. Although the scheduled departure time was 17:25, the flight did not take off until 21:00. During this period, I was not given any information. The delay lasted a total of 3 hours and 35 minutes, ...

I bought a ticket for a 10:00 flight from Sabiha Gökçen to Ankara on 15.05.2025 and arrived at the airport well in advance without any issues. However, I was informed that the aircraft type had been changed and that 20 passengers, including myself, would not be allowed to board. They said compensati...

Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...

We bought a four-person ticket from AJet through Booking.com. There’s no issue with three of the passengers, but the fourth person—the children's mother—cannot check in. Her name is “Nurgül,” but in the AJet system, it appears as “Nurguel.” Because of this, we’re getting an error saying the name, ID...

I tried buying tickets through Ajet.com three times. Each time, money was deducted from my account, but I never received any tickets. This isn’t the first time this has happened—it happens regularly and causes serious problems for me. When I called customer service to request a refund, they told me ...

I got to the airport an hour early for my Ajet flight, feeling confident I had enough time, but things quickly spiraled into chaos. The staff guided me to the incorrect area and made me wait, only to tell me—just 30 minutes before departure—that I had "missed" my flight. Rather than admitting their ...

My flight VF153 with PNR code 2G7DQQ, which was scheduled to depart from Istanbul Sabiha Gökçen to Ercan Airport at 06:45 on April 5, was delayed for about 4 hours and we could only board the plane at 11:00. Moreover, there was only half an hour between the announcement of the new departure gate and...

The Ajet flight scheduled at 12:05 from Antalya to Sabiha Gökçen Airport was canceled after passengers were kept waiting inside the aircraft for about an hour and a half without even being offered water. The cabin crew gave no clear explanation during this time, which only added to the confusion and...

On March 29, 2025, my flight that was supposed to depart at 14:55 ended up being delayed for 3 hours. It was incredibly frustrating to watch another AJet flight, set to leave just half an hour after mine, take off right on schedule while we were left in the dark, waiting without any clear communicat...

I purchased flight tickets from AJet, but after the airline made last-minute schedule changes, I decided to cancel. The cancellation was confirmed and approved, and I was told that I would receive a full refund. However, days have passed, and I still haven’t received any payment back to my account. ...

I’m incredibly frustrated with AJet’s ongoing delays and disrespectful treatment of passengers. Every flight seems to be either delayed without proper explanation or blamed on the usual excuse of “technical issues,” leaving passengers stuck waiting inside the plane for over an hour. It’s become a pa...

Flight 2FBDZ7 was a nightmare from start to finish. The Antalya to Istanbul leg was on an old, uncomfortable plane. It took 1.5 hours, the cabin was hot, and not even a single drink was served. But the real disaster was the Istanbul to Hurghada flight. We were seated in row 4A and 4C, and suddenly 8...

I had a round-trip Ankara-Paris flight with Ajet Airlines ticket number 2042420993384 with a connection in Istanbul. We missed the Istanbul-Ankara flight because our Paris-Istanbul flight dated January 25, 2025 was delayed. For this reason, we had to take the Istanbul-Ankara flight on January 26, 20...

Since 2024, I have taken around 10 flights with AJet, as there are no alternative airlines available for my route. Out of these flights, only one or two were on time—the rest were either delayed or, worse, canceled without any notice. AJet also charged me twice for the same ticket, and getting a re...

We booked our round-trip family flight to Antalya with Ajet Airlines, and everything went smoothly on the way there. However, on our return flight, we received our suitcase completely broken at baggage claim. Not only was it damaged, but it also had visible impact marks, as if it had been thrown or ...

Dear Sir/Madam, On January 19, 2025, my Ajet flight from Russia was delayed by 45 minutes, causing me to miss my connecting flight to İzmir. Due to this delay, I was unable to arrive at work on time despite taking only a half-day leave. As a result, I was forced to take an entire day of unpaid leave...

On December 27, 2024, I flew with Ajet from Ankara to Şanlıurfa. Upon arrival at Şanlıurfa GAP Airport, I discovered that my luggage was damaged. When I reported this to the Damaged-Baggage section, a report with the number GNYVF10917 was issued. However, I was informed that they couldn't provide a ...

On 1 October 2024, Ajet canceled our Bergamo–Istanbul flight, leaving us stranded at the airport. We were only able to return the following day, incurring unexpected expenses for accommodation and food. For the past 87 days, we have been trying to get compensation for our expenses from Ajet, but to ...

We purchased tickets through Ajet for my brother and his wife. The itinerary was from Dalaman to Ankara, and then a connecting flight to Erzurum. However, when they arrived in Ankara, their flight was canceled. We requested compensation or a refund for the canceled flight, as we are entitled to it. ...

On the October 29, 2024, 18:20 Çukurova - Esenboğa flight, there was a delay of nearly 4 hours, yet we received no reasonable explanation. We were only informed about the delay 15 minutes before the scheduled departure. How can a 4-hour delay happen, and how can they inform us at the very last minut...

I canceled the flight ticket that I bought on October 7, 2024, and went through with the cancellation on October 9, 2024, fully understanding the fare cancellation rules. I was told that the refund would be done in 2-7 business days, but it hasn’t returned yet like they said. I waited a bit and then...