Ajet overcharged me for a simple flight change, how can I resolve it?

Today (21 August 2025), I contacted Ajet customer service regarding my flight. I wanted to change my Istanbul – Dalaman flight on 2 September 2025 at 00:30 to the flight on 31 August 2025 at 17:50. Despite the fact that there are still 10 days left, my request was rejected with the explanation that ...

I wanted to make changes to my plane ticket, which I purchased earlier the same day, but Ajet told me that I couldn’t make any changes and that I would be charged a fee if I tried. I reminded them that I was still within the 24-hour period during which changes and cancellations are legally allowed, ...

I purchased a ticket for my son on the 26.06.2025 AJet flight departing from Sabiha Gökçen at 01:00 and arriving at Çukurova Airport at 02:35. Due to a change in his school schedule, we wanted to change the ticket. Although we offered to pay the fare difference, we were asked to pay more than the co...

AJet kept creating errors on the pages to avoid selling the ticket it initially offered. I selected tickets for one adult and one child for ₺1850. I entered the user and payment information, but the site kept giving an error at the code verification stage. Within a few minutes, the ticket price incr...

I purchased a Konya–Istanbul–Munich ticket from Ajet for my daughter, M*** M*** S*** Ö***, for May 15. I received information from an authorized representative stating that the pet transportation fee would be ₺250 for the domestic leg and €98 for the international leg. On April 23, I called AJet cus...

I booked a round-trip direct flight from Ankara to London with AJet, only to receive a notification that my flight was canceled due to "operational reasons." Without giving me much choice, they rescheduled my route through Istanbul instead. I accepted the new flight option and had already made full ...

I purchased a round-trip ticket from AJet for Ankara–Paris in May 2025. However, my flights were canceled multiple times — including flight numbers VF3012, VF3001, VF10, and VF3008. The most recent cancellation happened right before my May 2, 2025 flight, which was moved to May 3 without sufficient ...

AJet has caused me serious frustration and financial loss over what should have been a simple request to reschedule three tickets. Even though the cancellation fee is listed as ₺0 and the tickets can’t be converted to open status, when I tried to change the date, I was hit with a fare difference tha...

Disastrous experience with AJet! We purchased a plane ticket 6 months in advance on an English-language website. As French speakers, we didn’t notice that the first and last names of one traveler were switched. The next day, we contacted the online travel agency, which redirected us to AJet. Two wee...

We bought a ticket from Istanbul Sabiha Gökçen with Ajet company to fly to Egypt Hurghada. I bought myself a seat number 1, I chose the seat number 1B for my girlfriend. However, when we entered the system and looked at the system, my girlfriend, seat number 2A was assigned. This clearly shows there...

On March 23, 2025, during my A-Jet London – Istanbul flight, my cabin baggage, which fully complied with the airline’s regulations, was not allowed on board at check-in, and I was charged an additional 50+50, totaling €100, to have it placed in the aircraft hold. While I had no issues on my outbound...

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I had a Pegasus Airlines flight from Istanbul to Sivas scheduled for tomorrow at 20:15, but it was canceled due to weather conditions. My return flight on February 9 at 15:30 was with Ajet Airlines, and since I can’t travel to Sivas, I wanted to either cancel or change my return ticket. However, wh...

I purchased a ticket from Ajet Airlines, but now I can't change, cancel, or even get a refund. When I contacted customer service, I waited on hold for ages, only to be met with rude and dismissive responses. They are charging more for a ticket change than the original price, which makes absolutely ...

On February 2, 2025, at 13:15, I traveled on flight VF46 from Stuttgart to Istanbul Sabiha Gokcen with PNR 22HB0T under the name H*** D***. I had already checked in online at your Germany office. When I arrived to drop off my luggage, the staff included the weight of my PC bag in the total baggage a...

I purchased a flight ticket from Ajet. On December 26, I bought the ticket for ₺2400 with a ₺125 discount. However, on December 31, I noticed that the price for the same flight at the same time and route had dropped to ₺2000. This unexpected price drop raises questions about the transparency of your...

On October 2, 2024, we purchased a ₺4000 ticket to bring my brother from Diyarbakır to Sabiha Gökçen for a funeral. However, realizing he wouldn’t be able to make it to the airport in time despite all efforts, we put the ticket on hold. Now, we want to use the same ticket for the same route on Janua...

I wanted to cancel a flight ticket I purchased from the Jet company through Obilet for certain reasons. However, when I tried to cancel it, I saw that the refund amount was displayed as ₺0, with the entire ticket price deducted as a penalty. When I called Ajet customer service, the representative sp...

Ajet company did not accept my ticket, which I bought on December 6th, even though I wanted to change it for the flight on Monday, 1 hour later on the same day. Even though I called an hour later to ask if they could make the change, I received a rejection response. There was still 1 day left for th...