Ajet refused my refund request after they downgraded my ticket, how can I escalate this issue?

If AJet refused to give you a refund after you downgraded your ticket, read their terms and conditions about returns and downgrades.

International flight standards say that passengers who are downgraded should usually get some money back or be compensated.

Get proof, like the original ticket, proof that you were downgraded, and any messages you sent to AJet about the problem.

To take your issue to the next level, call AJet's customer service at +90 850 333 2538 (free) or +90 888 228 2 538 (paid).

Clearly explain your case and include their rules and any aviation rules that apply. Ask for a written reason for the refusal and be firm about getting fair pay. If the problem can't be fixed over the phone, use their Feedback Form.

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