Ajet refused my refund request after they downgraded my ticket, how can I escalate this issue?

On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that...

I reserved seats on 15 September for my round-trip flight from Düsseldorf to Istanbul and back. I flew outbound with Pegasus Airlines (22 September) and return with Ajet (26 September). I reserved seats because my wife prefers the three of us (with my 4-year-old child) to sit next to each other. Wit...

On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...

On August 1, I experienced a major grievance with my Izmir-Ankara and Ankara-Kars flights purchased from Ajet. At Izmir Airport, the staff did not complete the check-in process, causing us to lose time, and even though we later checked in online, we were still not allowed to board the plane. As a re...

We purchased 3 tickets from Rize with PNR number 33ZCMA. After purchasing the tickets, we paid an additional fee during online check-in to select front row seats (8A-B-C). However, upon boarding the aircraft, we realized that the seats were in the middle rows instead of the expected front row. Follo...

On June 29, I purchased a ticket from AJet for the Istanbul SAW – Sharjah flight. When I arrived at the airport, I paid ₺914.71 for a seat with extra legroom. I tried to check in using the kiosk, but the process failed and I was directed to the counter. At the counter, I was told that I had a ban on...

I purchased two Premium fare tickets for the flight from Istanbul (SAW) to London (STN) on July 11, 2025, for a total amount of ₺8,767.44. At the time of purchase, the Premium package clearly stated “Flexible Refund Right Until Flight Time,” which led me to believe that a full refund would be availa...

Even though I was at the airport on time (you can check the camera footage), Ajet did not allow me and 5–6 other passengers to board the plane, claiming it was full. How could the plane be full unless our seats were sold to someone else? It’s clear they resold our tickets at a higher price and delib...

On June 23, 2025, I purchased a single PNR, baggage-transfer included ticket from AJET for a flight from Hatay to Istanbul with a connection in Ankara. However, the experience turned into a chain of customer grievances. Flight VF4205 from Hatay to Ankara was delayed at departure and, without any cle...

On May 17th, I purchased a ticket from Ajet Airlines for a flight on May 30th at 13:00 from Sabiha Gökçen Airport to Pristina, Kosovo Since I planned to travel using my Serbian passport, I contacted Ajet customer service to confirm if my documents were sufficient. They advised me to consult the Koso...

AJet kept creating errors on the pages to avoid selling the ticket it initially offered. I selected tickets for one adult and one child for ₺1850. I entered the user and payment information, but the site kept giving an error at the code verification stage. Within a few minutes, the ticket price incr...

We had purchased 8 plane tickets from AJet, but just 30 hours before our scheduled flight, we received the heartbreaking news of a death in the family. Naturally, we reached out to AJet to cancel the tickets and request a refund, explaining the urgent and sensitive reason behind it. To our shock, A...

Hello, the ticket I purchased from Ajet on January 16, 2025, was canceled and refunded without my knowledge. I contacted the call center regarding this issue, but they were of no help. I was told to fill out a feedback form through the website. The response I received to the feedback form was as fol...

Hi, I booked the flight from Pristina to Sabiha Gökçen on the 16th of April 2025 at 3:05 PM under the booking number "2EGDJG" via a travel agency, and this flight was cancelled by AJET. After the cancellation, I spoke to Ms. M*** from AJET Customer Services over the phone, and she confirmed that a r...

Hello, I have a flight ticket with AJet for May 1–4. However, due to emergencies, I won’t be able to take the flight. My ticket cost ₺1800, but only ₺152 was refunded. I don’t understand the reason for such a large deduction. I tried to contact customer service, but I couldn’t get a clear explanatio...

Dear Ms. F**** A., I'm writing in response to your reply regarding feedback file number 396159, where you claimed my refund was processed after I canceled my ticket (Reservation Code: 2F6U9T). Let me be clear: your response, which lacks any apology or acknowledgment of the distress I experienced, is...

Never use AJet and do not allow others to use it. I bought 2 plane tickets at the same time on the same day, one from Pegasus and the other from Ajet. As a result of the transaction I made in February, I bought a Rome-Istanbul plane ticket from Pegasus for ₺2896. When I wanted to cancel, Pegasus can...

I bought a round-trip ticket from Ankara to Elazığ for May 2, 2025, with the return scheduled for May 11, 2025, via Obilet. I had to cancel my ticket because of unexpected issues. Unfortunately, from the ₺3114 I paid, I only received a refund of ₺153. I reached out to Obilet, and they got back to me...

I purchased a ticket with reservation number VF3009 (25.01.2025 ESB-SAW Ajet 26AN7S) and noticed during check-in that my ticket had been issued under my maiden name. I was informed that I could not complete the check-in process and would need to purchase a new ticket, then request a refund for the o...

I purchased a flight ticket from Ajet. On December 26, I bought the ticket for ₺2400 with a ₺125 discount. However, on December 31, I noticed that the price for the same flight at the same time and route had dropped to ₺2000. This unexpected price drop raises questions about the transparency of your...

I had a flight with Ajet Airlines today at 17:10 from Ankara to Hatay. I hadn’t done online check-in. With 45 minutes left until the flight, I went straight to the counter without waiting in line and explained that I hadn’t joined the queue. I asked how much longer they would accept passengers since...

I accidentally purchased a ticket through Ajet by selecting the incorrect date. As soon as I purchased the ticket, I called customer support to cancel it. And the answer I received was that all of the money could not be repaid. It can be reimbursed by eliminating around 20-25%. What type of odd prac...

On October 2, 2024, we purchased a ₺4000 ticket to bring my brother from Diyarbakır to Sabiha Gökçen for a funeral. However, realizing he wouldn’t be able to make it to the airport in time despite all efforts, we put the ticket on hold. Now, we want to use the same ticket for the same route on Janua...