AJet Damaged My Suitcase and Still Has Not Resolved My Claim
On May 26, 2026, I flew from Istanbul to Gaziantep with AJet. When I collected my luggage after the flight, I noticed that one of the wheels on my suitcase had been broken. The suitcase was in good condition before the flight and had no damage whatsoever, but it was seriously damaged during this trip.
I immediately reported the issue at the airport and completed an official damage report. Afterward, I contacted AJet through the mobile application and also sent multiple emails regarding the matter. However, since that date, every interaction has resulted in nearly identical standard-form responses, and no meaningful solution has been provided.
Most recently, I was asked to obtain a document from the suitcase manufacturer stating that the suitcase is “beyond repair.” Unfortunately, this requirement is not realistic in my situation. I purchased the suitcase approximately three to four years ago, and the authorized service center for the brand is not located in Kahramanmaraş, where I live. As a result, obtaining such a document is practically impossible.
Despite the official damage report and the evidence already provided, the claim process has stalled completely. For this baggage damage case, file number 2600055656, I request either a replacement suitcase of equivalent value or reimbursement for the cost of my damaged luggage.
Rather than allowing the process to remain blocked by an unattainable service report requirement, I expect AJet to review the existing documentation and resolve my complaint promptly. If airlines are going to damage passengers’ luggage and then refuse to compensate them fairly, I see no reason to choose AJet for future travel. I expect a practical, fair, and timely resolution to this matter.
