Ajet damaged my luggage, and their support is unresponsive; how can I get compensation?

On September 7, 2025, during my DAL–BRU flight (with an Istanbul connection) under PNR number 35QQQF, my Lumberjack-brand suitcase was damaged during the airline’s handling process. The wheel of the suitcase had broken off from the body and it was delivered to me in a severely damaged condition. Bef...

After my flight with Ajet on October 12, 2025, I discovered that the wheel of my Rozanna brand suitcase was completely broken when I collected my luggage at Sabiha Gökçen Airport. This is the first time I have experienced such an incident, and the replacement cost of my luggage is approximately $595...

On October 27, 2025, my father and I purchased tickets for AJet flight VF3004 from Istanbul Sabiha Gökçen to Ankara Esenboğa (PNR: 3BB5YN). Before the flight, we checked in a total of three pieces of luggage. However, due to a last-minute work issue, my father was unable to travel. As I was boarding...

On 01/10/2025, my daughter traveled from Konya to Skopje with a connecting Ajet flight via Istanbul. Upon arrival at Skopje Airport, her large suitcase was lost. She immediately filed a lost baggage report at the airport and also submitted a complaint through customer service. The tracking number is...

On the night of February 10, 2025, after my flight with AJet to Dammam Airport, Saudi Arabia, I received my large suitcase severely damaged — one of its legs was broken and the handle was detached. I noticed the damage immediately at the airport, where I was given a QR code, but I was unable to comp...

On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...

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On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...

On Monday, September 15, we had an Ajet flight from Bodrum Milas Airport to Sabiha Gökçen Airport with a connection to Gaziantep. Upon arrival in Gaziantep, we discovered that our luggage had been lost. Despite calling multiple times, we have not received any answers or updates regarding the status ...

On September 13, 2025, during my Istanbul Sabiha Gökçen – Aleppo flight, my luggage was not delivered upon arrival. I contacted Aleppo Airport, but due to sanctions in Syria, they informed me that a baggage search could not be carried out through the system, meaning a PIR file needs to be opened fro...

Dear Sir/Madam, I am writing to formally lodge a claim for compensation regarding the delayed delivery of my baggage on flight Ajet VF89 from Istanbul (IST) to Cologne (CGN) on 31 August 2025. My baggage was delivered with a delay of 48 hours after my arrival in Cologne. This delay caused significan...

Dear AJet Customer Service, I am writing to urgently escalate my issue regarding my missing luggage, which has been lost since August 3. I traveled on that date, and since then, my bag has not been located. Despite numerous phone calls, emails, and filling out multiple forms, I have received no mean...

Dear Ajet Customer Service, I am filing an official complaint regarding the mishandling of my checked baggage on my journey from Baku to Brussels via Istanbul. My suitcase did not arrive with my flight in Brussels and was only delivered the following day. As a result of this delay, the perishable fo...

On August 16 at 11:40 AM, I was scheduled to fly from Zurich Airport to Sabiha Gökçen Airport on Ajet flight VF54. Unfortunately, the flight was delayed by 1 hour and 30 minutes because of an issue with incorrect baggage loading. This kind of mistake should not happen on an international flight wher...

On August 15, 2025, I traveled with my family on an Ajet flight from Istanbul Sabiha Gökçen Airport to Cologne Airport. We checked in a total of 13 suitcases, but once we arrived home, we realized that one bag was missing. The missing luggage is a dark pink, carry-on-sized suitcase containing househ...

On August 9, 2025, I flew from Lyon Airport to Antalya Airport with a layover at Istanbul Sabiha Gökçen. My checked luggage with PNR code 2Z4J7H was not delivered upon arrival in Antalya. The missing suitcase contained valuable items including kitchen equipment purchased in France, three chef jacket...

On August 16, 2025, at 04:30 AM, I flew from Cairo to Istanbul Sabiha Gökçen Airport with AnadoluJet. After landing, I discovered that my checked baggage was missing. I immediately reported the issue at the airport and filled out a lost baggage form, where I was given a reference number: SAWVF61114....

During our European trip from July 25 to August 3, our two pieces of luggage were not delivered to us on our flight from Ankara to Rome. As a family with children, the three of us had to make essential purchases for 10 days to meet our basic needs throughout the entire vacation. Our hardship was fur...

Ajet is the worst brand in Türkiye. It's an airline that should absolutely be avoided, never even considered. It shouldn't be managed this badly. Amateurs, constantly the same problems, departures outside the stated time, and every time I buy a ticket, it's delayed by 1-2 hours. If the delay they sp...

I flew with Ajet last night, but my luggage never made it from Sabiha Gökçen Airport to Dalaman Airport. They lost my bag and even told me they wouldn’t compensate for the loss. Ajet and the airport staff are offering no help at all. There’s no transfer service, and I haven’t been allowed to speak w...

On July 26, at 12:35 p.m., I was not allowed to board my flight by Ajet from Brussels Airport to Istanbul Sabiha Gökçen Airport. I checked in. I handed over my luggage and my dog to the baggage section. First, the flight was delayed, and then it was stated that the arriving aircraft was not suitable...

On July 30, 2025, the Ajet flight VF4123 from Bingöl to Ankara, scheduled to depart at 13:30, was first delayed due to a lack of fuel and was rescheduled for 16:30. Eventually, the flight took off at 17:30. Upon arrival in Ankara, we were informed that our baggage had been left behind in Diyarbakır ...

Dear Sir/Madam, On July 25, 2025, I traveled from Konya to Moscow Vnukovo Airport via Istanbul Sabiha Gökçen Airport to attend my client’s wedding. Upon arrival in Moscow for this two-day trip, I realized that my baggage was missing. I filed a lost baggage report under reference number VKOVF10459. A...

Dear AJET Customer Support Team, I am writing to formally submit a claim regarding damage caused to my baggage during my recent flight with AJET. Below are the relevant details: Passenger Name: MUHAMMAD A*** P*** Booking Reference: 30GZTC Flight Number: VF3171 Date of Travel: 27 July-25 Baggage Tag ...

Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....

We traveled on your Istanbul - Amsterdam flight on 23.06.2025. Our Yoyo brand foldable cabin type baby stroller belonging to our 3-year-old child was kept ready by us to be taken into the cabin on this flight as in all our flights. Although there was enough space on the plane, it was not taken into ...