Ajet mishandled my flight change request, leading to extra costs; how can I resolve this issue?

On my AJet flight dated January 29, 2026, with PNR number 3zgey8, I experienced both a significant delay and was improperly charged an extra baggage fee despite having a 15 kg baggage allowance. Although my ticket clearly showed a 15 kg checked baggage allowance, this was not acknowledged during che...

I experienced a serious issue with A Jet’s online ticket purchasing system. While attempting to buy a ticket for the Muş–Ankara route on Monday, January 26, at 12:05, the online booking process was interrupted due to a system disconnection. As a result of this interruption, my ticket was mistakenly ...

I purchased flights operated by Ajet through City Travel for January 11, 2026: a 10:25 AM Dalaman–Sabiha Gökçen flight and a 2:30 PM Sabiha Gökçen–Brussels flight. Because City Travel sent me a single ticket by email, I understood these flights to be connecting flights. The Dalaman–Sabiha Gökçen fl...

On January 19, 2026, I had a flight with Ajet scheduled for 5:35 AM from Istanbul to Ordu. Because of the snow, this flight was canceled, but I was rebooked onto a new flight that was completely inappropriate and on a meaningless date. Because of this, my entire plan was canceled, and I suffered sig...

On 9 December 2025, I was booked on an Ajet flight from Istanbul Sabiha Gökçen Airport to Tokat (PNR: 3EC9BF), with boarding scheduled for 13:35 and departure at 14:05. I left Fenerbahçe Military Quarters at 11:45, allowing what is normally sufficient time for a journey of approximately 50 minutes t...

On December 8, 2025, my Ajet (AnadoluJet) flight VF3187 from Diyarbakır (DIY) to Sabiha Gökçen (SAW), for which I held an Ecofly ticket under PNR 3Y85D4, was first delayed and then cancelled. At 08:27, I was informed via SMS about these changes. In the notification sent to me and in their later resp...

On 16 November 2025 at 11:45, I purchased flight tickets from AJet for my wife and two children (ages 13 and 3) from Istanbul Sabiha Gökçen Airport to Ankara Esenboğa Airport under the PNR code 3DP88Z. First, without my knowledge, my wife’s seat was changed from 22C to 20C, leaving my children seate...

I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...

For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...

On September 16, 2025, during my AnadoluJet flight from Brussels to Istanbul Sabiha Gökçen, I purchased seat 1F in the front row, which included meal service, by paying an extra fee of €119.41. However, during the flight, I was moved to seat 26F on the grounds of a “pilot instruction,” which meant I...

Today (21 August 2025), I contacted Ajet customer service regarding my flight. I wanted to change my Istanbul – Dalaman flight on 2 September 2025 at 00:30 to the flight on 31 August 2025 at 17:50. Despite the fact that there are still 10 days left, my request was rejected with the explanation that ...

On August 15, 2025, I purchased tickets from Ajet for myself and my family for the scheduled 16:25 flight from London Stansted Airport to Ankara. Although we were in front of the Ajet counter at 15:20 and had already checked in, the counter was closed, preventing us from handing over our large suitc...

I wanted to make changes to my plane ticket, which I purchased earlier the same day, but Ajet told me that I couldn’t make any changes and that I would be charged a fee if I tried. I reminded them that I was still within the 24-hour period during which changes and cancellations are legally allowed, ...

On Monday, June 23, my family and I—six people in total—were supposed to fly from Belgrade, but we were never allowed on the AJet flight because we couldn’t complete the check-in process through their app or website. No matter how many times we tried, the system refused to work, and there was no pro...

I purchased a ticket for my son on the 26.06.2025 AJet flight departing from Sabiha Gökçen at 01:00 and arriving at Çukurova Airport at 02:35. Due to a change in his school schedule, we wanted to change the ticket. Although we offered to pay the fare difference, we were asked to pay more than the co...

On May 28, 2025, my Moscow–Ankara flight booked through Ajet was canceled for vague “operational reasons.” Despite repeatedly asking, I received no clear explanation. After the cancellation, Ajet provided no written or verbal information, nor any assistance for accommodation, food, or basic needs. W...

I booked a round-trip direct flight from Ankara to London with AJet, only to receive a notification that my flight was canceled due to "operational reasons." Without giving me much choice, they rescheduled my route through Istanbul instead. I accepted the new flight option and had already made full ...

AJet has caused me serious frustration and financial loss over what should have been a simple request to reschedule three tickets. Even though the cancellation fee is listed as ₺0 and the tickets can’t be converted to open status, when I tried to change the date, I was hit with a fare difference tha...

We bought a ticket from Istanbul Sabiha Gökçen with Ajet company to fly to Egypt Hurghada. I bought myself a seat number 1, I chose the seat number 1B for my girlfriend. However, when we entered the system and looked at the system, my girlfriend, seat number 2A was assigned. This clearly shows there...

On February 2, 2025, at 13:15, I traveled on flight VF46 from Stuttgart to Istanbul Sabiha Gokcen with PNR 22HB0T under the name H*** D***. I had already checked in online at your Germany office. When I arrived to drop off my luggage, the staff included the weight of my PC bag in the total baggage a...

On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about this change through any communication channels such as SMS or email. When I spoke to a flight attendant at the gate, they told me the flight had already taken off. When...

Ajet company did not accept my ticket, which I bought on December 6th, even though I wanted to change it for the flight on Monday, 1 hour later on the same day. Even though I called an hour later to ask if they could make the change, I received a rejection response. There was still 1 day left for th...

The return ticket that I bought in March for Istanbul-Bodrum has been canceled 5 times and I had to make changes. With the last change, my flight that was 2 days later has been cancelled as of today. When I requested the change of my return ticket, it was stated that I would not be changing the retu...

In March, I booked a flight for September 16, 2024, with a departure time of 05:50 from Samsun to Antalya via Ankara using the Turkish Airlines app. This date is crucial because it's also the check-in date for a hotel I had already paid for. Later on, when Anadolu Jet transitioned to Ajet, our ticke...

On April 21, 2024, I purchased an AJET flight (PNR: 14QEJH) from SAW to EZS scheduled for June 28, 2024, at 23:55. However, I encountered several issues: Flight Time Change: The departure was moved 90 minutes earlier without notification. Lack of Communication: I only discovered this change while ch...