Ajet mishandled my flight change request, leading to extra costs; how can I resolve this issue?

AJet's regulations state that flight adjustments can be made via their website, mobile app, agents, or contact center.

After inputting your PNR and surname in the Flight Management area, the process is completed by obtaining an activation code.

It is crucial to remember that for all packages that allow for modifications, all sales channels (WEB/MOBILE) impose a ticketing service cost.

If there is a disparity in package fees, a refund or collection will be issued.

To remedy this issue, we recommend contacting Ajet's customer care team directly. You can contact their free call center at +90 850 333 2538, or their paid service line at +90 888 228 2 538.

Clearly describe the problem, give all applicable evidence, and seek reimbursement for any additional costs paid as a result of the mismanagement of your travel change request.

If the problem persists, consider sending a comprehensive complaint using Xolvie.