Ajet refused to refund my canceled ticket after multiple attempts, how can I get my money back?

On December 8, 2025, my Ajet (AnadoluJet) flight VF3187 from Diyarbakır (DIY) to Sabiha Gökçen (SAW), for which I held an Ecofly ticket under PNR 3Y85D4, was first delayed and then cancelled. At 08:27, I was informed via SMS about these changes. In the notification sent to me and in their later resp...

On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that...

I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...

I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...

On Sunday, October 5, 2025, at 21:55, I was not allowed to board my Ajet flight from Çukurova Airport to Sabiha Gökçen due to a lack of information. The Ajet app did not display the gate number, airport staff said they did not know which gate the flight was at, and while the screens showed gate numb...

On September 25, 2025, while attempting to book a flight to Prague scheduled for March 22, 2026, through Ajet’s website, I received an error message stating, “We are unable to process your transaction,” and the system logged me out of the page. Despite this, ₺9,998.30 was charged to my Garanti Bank ...

I reserved seats on 15 September for my round-trip flight from Düsseldorf to Istanbul and back. I flew outbound with Pegasus Airlines (22 September) and return with Ajet (26 September). I reserved seats because my wife prefers the three of us (with my 4-year-old child) to sit next to each other. Wit...

On August 1, I experienced a major grievance with my Izmir-Ankara and Ankara-Kars flights purchased from Ajet. At Izmir Airport, the staff did not complete the check-in process, causing us to lose time, and even though we later checked in online, we were still not allowed to board the plane. As a re...

We purchased 3 tickets from Rize with PNR number 33ZCMA. After purchasing the tickets, we paid an additional fee during online check-in to select front row seats (8A-B-C). However, upon boarding the aircraft, we realized that the seats were in the middle rows instead of the expected front row. Follo...

On July 26, at 12:35 p.m., I was not allowed to board my flight by Ajet from Brussels Airport to Istanbul Sabiha Gökçen Airport. I checked in. I handed over my luggage and my dog to the baggage section. First, the flight was delayed, and then it was stated that the arriving aircraft was not suitable...

AJet canceled my Jordan–Istanbul flight, which was scheduled for December, five months from now. And they canceled all Jordan–Istanbul flights. This is not logical. I bought this ticket months ago, and now all ticket prices have increased. They refunded my money, but now I cannot buy a ticket for th...

On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...

On June 29, I purchased a ticket from AJet for the Istanbul SAW – Sharjah flight. When I arrived at the airport, I paid ₺914.71 for a seat with extra legroom. I tried to check in using the kiosk, but the process failed and I was directed to the counter. At the counter, I was told that I had a ban on...

I purchased two Premium fare tickets for the flight from Istanbul (SAW) to London (STN) on July 11, 2025, for a total amount of ₺8,767.44. At the time of purchase, the Premium package clearly stated “Flexible Refund Right Until Flight Time,” which led me to believe that a full refund would be availa...

Even though I was at the airport on time (you can check the camera footage), Ajet did not allow me and 5–6 other passengers to board the plane, claiming it was full. How could the plane be full unless our seats were sold to someone else? It’s clear they resold our tickets at a higher price and delib...

On Monday, June 23, my family and I—six people in total—were supposed to fly from Belgrade, but we were never allowed on the AJet flight because we couldn’t complete the check-in process through their app or website. No matter how many times we tried, the system refused to work, and there was no pro...

Hello, I’m writing with deep frustration about a serious issue I experienced with AJet. I attempted to purchase a ticket, and the payment was successfully withdrawn from my bank account. However, I never received a PNR number, and therefore, no ticket was issued. I immediately contacted AJet’s cust...

On June 23, 2025, I purchased a single PNR, baggage-transfer included ticket from AJET for a flight from Hatay to Istanbul with a connection in Ankara. However, the experience turned into a chain of customer grievances. Flight VF4205 from Hatay to Ankara was delayed at departure and, without any cle...

We bought a four-person ticket from AJet through Booking.com. There’s no issue with three of the passengers, but the fourth person—the children's mother—cannot check in. Her name is “Nurgül,” but in the AJet system, it appears as “Nurguel.” Because of this, we’re getting an error saying the name, ID...

On May 17th, I purchased a ticket from Ajet Airlines for a flight on May 30th at 13:00 from Sabiha Gökçen Airport to Pristina, Kosovo Since I planned to travel using my Serbian passport, I contacted Ajet customer service to confirm if my documents were sufficient. They advised me to consult the Koso...

I tried buying tickets through Ajet.com three times. Each time, money was deducted from my account, but I never received any tickets. This isn’t the first time this has happened—it happens regularly and causes serious problems for me. When I called customer service to request a refund, they told me ...

I got to the airport an hour early for my Ajet flight, feeling confident I had enough time, but things quickly spiraled into chaos. The staff guided me to the incorrect area and made me wait, only to tell me—just 30 minutes before departure—that I had "missed" my flight. Rather than admitting their ...