AJet Damaged My Suitcase and Refused to Replace It


I travelled with AJet on flight VF5601 on 15 August. When I received my baggage after the flight, I noticed that two zippers on my suitcase were broken and could not be closed or used anymore. A local repair service has confirmed in writing that the damage is not repairable. Because of this damage I can no longer use this suitcase safely, even though it was fully functional before the flight. I already have a damage report (Property Irregularity Report) issued by AJet for this incident and have shared the supporting documents, as well as photos clearly showing the damage on the suitcase. I kindly request that AJet either provide me with a new suitcase of similar value or reimburse the full replacement cost of an equivalent suitcase. I would like this issue to be resolved as soon as possible and I am ready to share any additional information or documents if needed.
