How can I complain about Agoda in the most effective way?

I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o...

On November 1, 2025, at 8:38 PM, an unauthorized charge of $51 was made on my VakıfBank credit card ending in 5050 to agoda.com under the name “Black pala.” I did not make or authorize this reservation or any related transaction. I tried to contact Agoda about this issue but could not find any way ...

On October 24, 2025, I made a reservation through Agoda (Reservation Code: 5922*35) to stay at Garden Suites Cappadocia Hotel and paid a total of $69. However, on October 28, 2025, I noticed that the same amount had been charged a second time to my card. The first payment is still pending in authori...

I booked a refundable reservation through Agoda, but when I tried to cancel it, the site displayed a message saying that cancellation requires approval from the property. However, when I contacted the hotel directly, they told me that no cancellation request had ever been sent to them by Agoda. As ...

On October 14, 2025, I made a reservation through Agoda for the Premier Inn Dubai Barsha Heights hotel under reservation number 1658974013. During payment, ₺21,130.79 was charged to my credit card, but the receipt from the hotel shows the actual price as ₺20,419.78. No explanation has been provided ...

I purchased a ticket through Agoda for a Vietjet flight on November 5, 2025 (Reference No: 1939295188). However, my credit card (İş Bankası, last four digits: 8217) was charged twice for the same ticket. The total shows 4,039,334 IDR charged, but I only received one ticket. The extra charge of 2,019...

On September 5, 2025, at 00:17, a charge of ₺16,688.06 was made on my Garanti Bonus MasterCard ending in 9037 through your platform. I want to make it absolutely clear that this transaction was not made with my knowledge or consent. For security reasons, all of my cards have since been blocked. I i...

I made a reservation in Istanbul through Agoda on June 13 with the booking number 1620327171, and the payment was successfully taken. However, when I arrived at the hotel, they told me they don’t work with this company and turned me away. I had to find another place to stay at the last minute, which...

I booked a 2-room, 4-person stay at Xeno Eftalia Hotel in Alanya via Agoda for check-in on June 5, 2025. The total amount of ₺33,854.45 was paid in full, and my reservation was confirmed. After traveling 1,100 km, I was welcomed at the hotel—only to be told I had to pay an additional ₺11,000 simply ...

I made a reservation through Agoda, a platform I’ve trusted and used multiple times within Turkey, for Xeno Eftalia Hotel Alanya with a check-in date of June 5, 2025, covering 2 rooms and 4 people, and paid the full amount of ₺33,854.45 in advance. However, after traveling over 1,100 km and arriving...

Today, I called Corendon Playa Kemer to confirm my reservation made through Agoda. They told me I only have a booking for a land view standard room, but my reservation was for a sea view double Superior room. This mix-up is frustrating and unacceptable. I’ve tried contacting Agoda customer service m...

I'm not able to receive my Agoda cashback after checking out from a hotel in Bali last December. It was stated that the cashback would be available 60 days after the checkout date, which should have been February 24th. However, today is May 21st, and the cashback is still not available. There is als...

On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...

I’m absolutely shocked by what Agoda has done. In the middle of the night, without my knowledge or consent, Agoda made a random reservation in my name and withdrew money from my account. I received no confirmation, no notification—nothing until I noticed the charge. What’s worse, the reservation is...

On April 25, I made a hotel reservation in Prague through Agoda for 1 room, 2 people. I received confirmation from both my bank and Agoda—everything seemed fine. But when I checked the Agoda app, I noticed that two separate bookings were created: ID532809007 and ID532809703—even though I had only ma...

I’ve been trying to make a reservation on Agoda.com using my Troy card, but the system won’t process my payment. I’ve attempted the transaction multiple times, and every time I get the same error message: “Enter a valid card number.” There is absolutely nothing wrong with my card number—it’s correc...

Today, I noticed that a payment was withdrawn from my card via Agoda.com—completely without my knowledge or authorization. I was at home with my card in my possession, and yet the transaction went through. What’s even more concerning is that I received no verification or confirmation code. How is i...

I made an online reservation through Agoda for a hotel in Rome, but when I arrived, the last two nights of my stay were missing from the hotel’s system. After facing several difficulties, I finally reached an Agoda customer agent online, and they told me that due to a system error, my reservation ha...

I made a reservation through Agoda, paid the full amount, and even received a confirmation email stating the booking was successful. The charge appears as a pending transaction on my account, yet Agoda shows it as confirmed. The problem is, the hotel I booked can’t see my reservation at all—they hav...

I made a reservation through Agoda (Reservation No: 1554639508), but I’ve forgotten the email address I used when booking. Because of that, I can’t access my reservation, and there’s no clear way to get help. Agoda has no phone number or proper email address to reach a real human. Every time I try c...