On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel.
To my surprise and frustration, the hotel staff told me they had no record of my reservation. It didn’t appear in their system or even in their email inbox. Despite showing them my confirmation, they said there was no available room and turned me away. The hotel also tried to contact Agoda, but nothing came through on their end either.
I immediately tried to contact Agoda’s customer service, only to find that they offer no real-time support in Turkey—just an automated mobile messaging system, which is completely unhelpful in an urgent situation. There is no direct human support and no one I could actually speak to.
Because of this, we were left stranded with no accommodation and have lost the money we paid. Agoda, you confirmed this booking and took our payment. You are responsible for ensuring the hotel receives the reservation. I demand a full refund in ₺ and compensation for the inconvenience and stress you caused.
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are inv...
I made a reservation through Agoda with booking number 1609157246. When I arrived at the hotel, they told me they were fully booked and couldn’t accommodate us. I was left without a room, despite having a confirmed and paid reservation. I immediately tried to contact Agoda customer service, but it’...
I’ve booked through Agoda before and while the room didn’t quite match the photos, I didn’t have major issues—until now. This time, I made a reservation for Aura Plus Hotel in Alaçatı under reservation number 1602985290. The booking went through on Agoda and was marked as confirmed. But when I arri...
I made a reservation in Istanbul through Agoda on June 13 with the booking number 1620327171, and the payment was successfully taken. However, when I arrived at the hotel, they told me they don’t work with this company and turned me away. I had to find another place to stay at the last minute, which...
Comments